topic Re: The dreaded 1310 IH code in Sky Go

The dreaded 1310 IH code

phd05061944 — Wed, 15 Jan 2025 13:44:30 GMT

Like all those who have posted about not getting sky movies etc because of the dreaded 1310 code, I have not seen a response as to solve this problem ,just more buck passing. It is obviously not an isolated problem so why hasn't sky put out a solution. As others have stated we are paying for a service we are not getting and that is not good enough, so come on sky give us a solution and print it in this 1310 section.

Re: The dreaded 1310 IH code

caesarome — Wed, 15 Jan 2025 13:54:12 GMT

Would you like Skys messaging team to contact you in a private message via here about this ?

Re: The dreaded 1310 IH code

phd05061944 — Wed, 15 Jan 2025 17:50:17 GMT

Yes please as no one seems to know the answer.

Re: The dreaded 1310 IH code

caesarome — Wed, 15 Jan 2025 19:44:17 GMT

@phd05061944

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: The dreaded 1310 IH code

Lisa-P1987 — Thu, 16 Jan 2025 09:26:50 GMT

Thanks for escalating this. We’ve sent phd05061944 an invite to chat.

Re: The dreaded 1310 IH code

phd05061944 — Thu, 16 Jan 2025 09:32:43 GMT

I'm still waiting for Sky to produce a solution to the 1310/1410 error code which stops people watching sky movies on laptops.

Instead of the community trying to solve a sky problem, let's have Sky find the answer who have tech knowledge and who caused the problem.

Come on Sky own this problem and get it sorted NOW!

Re: The dreaded 1310 IH code

caesarome — Thu, 16 Jan 2025 09:48:40 GMT

@phd05061944

You have now been sent the private chat message so you will need to respond to that if you want this looked into.