topic Re: Sky go in Sky Go

Sky go

talktalk — Wed, 15 Jan 2025 16:41:35 GMT

When trying to watch a program on sky it's shows a message to

upgrade subscription. I already have the subscription

Re: Sky go

SKY1992bf — Wed, 15 Jan 2025 16:46:25 GMT

@talktalk which channel/program are your trying to watch?

Re: Sky go

talktalk — Wed, 15 Jan 2025 16:50:57 GMT

Sky sports on sky go app. I logged in and out, deleted app and reinstalled

Re: Sky go

caesarome — Wed, 15 Jan 2025 16:56:41 GMT

Are you a new customer to Sky ?

Re: Sky go

talktalk — Wed, 15 Jan 2025 17:03:18 GMT

I have been with sky for 12 years

Re: Sky go

SKY1992bf — Wed, 15 Jan 2025 17:05:14 GMT

@talktalk wrote:
I have been with sky for 12 years

@talktalk And have you had the sports subscription that long or recently added it

if recent how long ago exactly did you add it

Re: Sky go

talktalk — Wed, 15 Jan 2025 17:08:34 GMT

have had sport channel for years. No programe on any channel is not playing. It shows a message to upgrade subscription. I have checked my

Package and I have the ultimate package

Re: Sky go

SKY1992bf — Wed, 15 Jan 2025 17:12:32 GMT

@talktalk I'm not sure if they can but in case they can

To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Sky go

talktalk — Wed, 15 Jan 2025 17:13:58 GMT

Thank you

Re: Sky go

Tom-W19 — Thu, 16 Jan 2025 10:54:08 GMT

Thanks for escalating. We've sent an invite to @talktalk.

Re: Sky go

Tom-W19 — Sun, 19 Jan 2025 08:37:27 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.