topic Re: How do I add a device to my Sky Go permissions in Sky Go

Re: How do I add a device to my Sky Go permissions

Sholzzs — Sun, 12 Jan 2025 18:18:39 GMT

@SKY1992bf @caesarome @naevesdaddy

Hi,

I've attempted to follow the advice on here, however having done that on my new device I am not able to watch sky go as it comes up with a technical error on my iPhone and on my laptop it throws up error 1413.

A bit if history: I've not been able to access my sky go app since 2019 following a call to sky asking them to remove access to a device for me. Having tried several times over the years with sky to get it sorted I get frustrated with them as I never seem to get anywhere and there has never been a resolve . Add to that some rude customer service advisor who have been unhelpful/rid. I now find myself in 2025 with the same issue. Can anyone on here help/advise?

thanks in advance

Re: How do I add a device to my Sky Go permissions

caesarome — Sun, 12 Jan 2025 19:27:00 GMT

@Sholzzs

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: How do I add a device to my Sky Go permissions

Lisa-P1987 — Mon, 13 Jan 2025 11:10:19 GMT

Thanks for escalating this. We’ve sent Sholzzs an invite to chat.

Re: How do I add a device to my Sky Go permissions

Sholzzs — Mon, 13 Jan 2025 23:36:37 GMT

Hello sorry not seen the bubble to enter the chat! Don't think I've missed it but not seen anything when I checked unless I dis miss it 😢

Re: How do I add a device to my Sky Go permissions

Sholzzs — Mon, 13 Jan 2025 23:39:55 GMT

apologies I've seen the chat bubble now. Thank you @caesarome @Lisa-P1987