topic Sky go in Sky Go

Sky go

ouigjh — Mon, 13 Jan 2025 11:50:27 GMT

Sky go doesn;t work Google play store won't updat apps

Re: Sky go

Steve_G73 — Mon, 13 Jan 2025 12:02:54 GMT

I have the same issue.

Tried talking to Sky but a nightmare

Re: Sky go

caesarome — Mon, 13 Jan 2025 13:40:21 GMT

@ouigjh wrote:

Sky go doesn;t work

What is happening and have you tried deleting it then installing it again ?

Re: Sky go

Nick1974 — Mon, 13 Jan 2025 18:04:15 GMT

Same issue me and my wife, 2 different devices (samsung s24). Nothing from Google play store will update or download. 4g/5g works fine

Re: Sky go

Steve_G73 — Mon, 13 Jan 2025 18:19:45 GMT

Trying to get to someone at Sky that understands the issue is a nightmare.

Re: Sky go

TheJools — Wed, 15 Jan 2025 21:23:12 GMT

It's not just you .. Same started in Wakefield west Yorkshire

Google play finds the update but sticks at pending download

I've been on to sky today... Not much luck so far

I use a 3rd party router

I switched to a never used sky hub with just phone connected same

I have 5 android devices. None work. I enabled Google VPN on pixel. Then it worked.

I switched back to 3rd party router and setup a router wide VPN connection to express VPN. Sending traffic down that worked.

It's not a DNS issue. I tried switching those

I have ports open so not a mapt issue. No broadband shield

I've forced new wan ip a few times

Sky offered a new router but I reiterated my steps to reproduce. Next thing they want to leave equipment disconnected overnight 7 hours

Other thing that struggles is YouTube music download which I use as offline cache

Re: Sky go

Steve_G73 — Wed, 15 Jan 2025 21:28:23 GMT

I don't think the sky support desk have the required knowledge. There is something wrong routing to some services to though the sky network. Im in west Yorkshire too so maybe geographicsl and possibly faulty hardware.

I just want it fixed. I tried forcing ip changes also. Let me know if 7hr fix works but I suspect we know it won't

Re: Sky go

S-7 — Wed, 15 Jan 2025 22:36:32 GMT

Thanks @TheJools for sharing this conversation on another discussion.

I am also based in West Yorkshire and been having issues with Google apps and YouTube buffering and getting stuck at around 10 secs.

I have the same issue on all my android devices!

Only had this issue for about a week or so, they swapped the router out but still the same.

Everything works fine on mobile data and vpn so I am in agreement that it's an issue with the hardware and seems to be geographical!

Hopefully can get to the bottom of it soon as it is becoming frustrating!

Re: Sky go

TheJools — Thu, 16 Jan 2025 09:20:40 GMT

Leaving router off overnight - no surprise - no change.

I rang sky back and finally managed to convince them to sent it on to network team and stop asking people about router updates and switching off and on.

I had them search out links to various threads on here to demonstrate it a) being a real problem b) multiple people and c) localised Therefore not likely to be solved by turning routers off and on.

They said they would update me from networks team - may take up to 72 hours - if I get a response I will add another post.

Re: Sky go

S-7 — Thu, 16 Jan 2025 09:53:48 GMT

@TheJools thank you for your efforts!

I am based in Halifax so not far from Wakefield but when I do a speed test (on some sites) the location it picks up is Wakefield so potentially using the same exchange.

Calling Sky and trying to explain the problem is really difficult, glad they are taking this seriously.

Re: Sky go

snownrock — Thu, 16 Jan 2025 10:03:12 GMT

Same common issue here too (google play store not updating), in Leeds.

Re: Sky go

KevNewMedia — Thu, 16 Jan 2025 10:43:18 GMT

Hi Everyone

Thank you so much for bringing this to our attention and for tagging me on this issue @caesarome

I can understand how frustrating this must be and apologise for the inconvenience. I've escalated the problem to our support teams and as soon as I have some more information, I'll update everyone.

I'm going to mark this post as the answer for now, so that everyone has the most up-to-date information.

Re: Sky go

WoollyRamoth — Thu, 16 Jan 2025 19:55:09 GMT

Same here in Pudsey, Leeds. YouTube is horrific and the speed to the hub is shocking. Past 4-5 days we've had the issues. Got to this chat from another chat about YouTube/wifi issues...

Re: Sky go

pinkeyes — Fri, 17 Jan 2025 13:15:12 GMT

Adding one more report from West Yorkshire to increase visibility.

Symptoms are similar to those reported by others in this and other threads: communication with Google services appears to be affected when accessed via Sky broadband but work fine otherwise. This was first noticed on 2025-01-11 but may have started in December based on the date of last successful update reported in Android logs, and persits to this day.

Symptom #1:
Attempts of updating applications from Google Play Store fail when the device is connected to Sky broadband and succeed as soon as it's switched to another Internet connection (mobile data). Tried on three different Android devices. The way the 'failure' manifests is that either the download gets 'stuck' in progress, or changes its status to 'Pending', hanging indefinitely.

Symptom #2:
Attempt of upgrading Discord desktop application hangs indefinitely when tried over Sky broadband, and succeeds over mobile data connection.

___________________________

The Discord update attempts to access address (removed). This address resolves to (removed). This IP number belongs to Google Cloud (see whois output below).

Attempt of accessing the IP address using telnet hangs when executed through Sky broadband, but succeed over mobile data connection. This shows that the issue has nothing to do with DNS.

Other services within Google as well as outside of it are not affected.

Should anyone try to replicate this test, the commands to use are:

(removed)

I'm unable to post their output here because the form classifies the post as spam and rejects it.

MODERATOR NOTE: Third-party information removed.

MODERATOR NOTE: Third-party URL(s) removed.

Re: Sky go

Mishmash2 — Thu, 16 Jan 2025 23:54:09 GMT

Same happening in Huddersfield too.

I've tried calling Sky & they've gone through multiple things but nothing has resolved the issue

Re: Sky go

WoollyRamoth — Fri, 17 Jan 2025 08:07:30 GMT

Hi @KevNewMedia

Is there any update on this issue at all?

thanks

Re: Sky go

ADozer — Fri, 17 Jan 2025 08:33:10 GMT

Hi,

I am also in West Yorkshire (Kirklees), having the same issue. Google play doesn't download over WiFi and YouTube buffers like crazy since the evening of Friday 10th. The interesting thing is that when I use a VPN I have no issues. I tried changing to Google DNS but that didn't change anything. I am on FTTC if that helps with anything but I feel though as a VPN works, it looks to be backend issue on Sky's part.

I called up sky reporting this issue and they're sending a new router in the post as my current router is now old. I'm not sure if this will do anything but I'm happy to try it.

Re: Sky go

S-7 — Fri, 17 Jan 2025 09:10:13 GMT

Hi @ADozer

I have had a new router in the past few days, unfortunately hasn't helped.

As you say think its an issue with the network somewhere, hopefully we will get an update soon from Sky.

Re: Sky go

markw1974 — Fri, 17 Jan 2025 09:46:42 GMT

I have the same problem in Huddersfield. have received a new router which made no diffrence. Am going to try calling them again today but don't hold out much hope of a resolution

Re: Sky go

SophieLouise85 — Fri, 17 Jan 2025 11:43:58 GMT

I'm Wakefield and having the same issue for the last week. Commenting on here to hope to see some resolution.