topic Re: Sky Go remote record/connecting to Sky Q box issue after changing from Sky Stream in Sky Go

Sky Go remote record/connecting to Sky Q box issue after changing from Sky Stream

Ambrish — Wed, 08 Jan 2025 16:10:59 GMT

I orginally had Sky Stream but changed to Sky Q within 14 days as realised you didnt have the recording of programme functions as we were previously used to in our previous households.

However a key functionaility we use is remote record espcially for sporting events when we are out and unable to get back in time and accessing recordings from the Sky Box on our iPADs etc. However since switiching the Sky GO seems to still think we have Sky Stream and the recording fucntionallity is not even an option or the connect to Sky Q tab is not even there when you click on the cog in Sky Go.

If I log out and log into another account such as my parents then the functionallity is all there so its not a device issue but an account issue. I have been on call with sky mulitple times and its nearly been a year with this issue.

They claim its a back office issue that they are aware of and looking to resolve. This was last told to me in June and yet nothing is being done. We are continuing to pay for a service with a key function we use not being fixed by Sky. They cant even reset witha new account to hopefully resolve without cancelling this fully and sending back equipment and then re doing but also no gaurentee they will offer the same price I am currently paying or better considering I have been having to go back and forth with Sky for so long.

Re: Sky Go remote record/connecting to Sky Q box issue after changing from Sky Stream

caesarome — Wed, 08 Jan 2025 17:12:12 GMT

@Ambrish

To get you some help with this I have escalated your post to the Sky Messaging team who may be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they hopefully will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Sky Go remote record/connecting to Sky Q box issue after changing from Sky Stream

Tom-W19 — Thu, 09 Jan 2025 10:44:09 GMT

Thanks for escalating. We've sent an invite to @Ambrish.