topic Re: Cant add security question in Sky Go

Cant add security question

Gerrythefish — Sun, 05 Jan 2025 19:54:33 GMT

When I try to login to Sky Go App on Apple TV it says your email has not being verified - finish setting up your account and try again. But my email is verified and the app works on iPad and Sky streaming box. I have whole house/multiple devices.

the QR code just leads to Sky error page but appears to be asking for security question.

https://skyid.sky.com/updatesecurityquestion/skygo

But if I login to Sky.com and go to manage my sky

id and try to update security question its stuck on change password and I cant select the security question radial button. Click it all you want it wont select.

Re: Cant add security question

caesarome — Sun, 05 Jan 2025 21:52:01 GMT

@Gerrythefish wrote:

When I try to login to Sky Go App on Apple TV it says your email has not being verified

Have you checked via your email account that a verification email isn't sitting in the inbox that needs to be acted upon ?

Re: Cant add security question

Gerrythefish — Sun, 05 Jan 2025 22:00:45 GMT

As far as I know I verified the same day the email came in. If i hit verify now it goes to an error page.

Re: Cant add security question

caesarome — Sun, 05 Jan 2025 22:09:10 GMT

@Gerrythefish

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Cant add security question

Greenfingers001 — Mon, 06 Jan 2025 09:19:45 GMT

Thanks for escalating this. We’ve sent @Gerrythefish an invite to chat.

Re: Cant add security question

Gerrythefish — Mon, 06 Jan 2025 14:39:56 GMT

Sky support was able to get the app to work on Appletv. They verified my streaming device (puc) and updated my account. When i followed the link from the apple tv which was broken before it worked now. i was able to add a security question, which returned an error when i hit submit but when i deleted the sky app on appletv and reloaded it worked.