topic Re: Sky Go error when trying to manage devices in Sky Go

Sky Go error when trying to manage devices

goodrip1 — Sun, 15 Dec 2024 17:00:06 GMT

I have Sky Stream and Sky Go. Both work fine, and Sky Go allows me to download and stream the services that I subscribe to.

If I go to settings in Sky Go, then 'Manage your devices' then select select 'Manage' on the 'Streaming TV' device, I get the error attached. Any ideas? My Sky Go device (Apple iPhone) and Sky Stream devices are on the same local notwork.

Re: Sky Go error when trying to manage devices

caesarome — Sun, 15 Dec 2024 17:05:37 GMT

@goodrip1

Do you see the same error message via here:

https://www.sky.com/productsettings/tv

Re: Sky Go error when trying to manage devices

goodrip1 — Sun, 15 Dec 2024 17:37:57 GMT

Hi @caesarome -

Thanks for your quick response!

I do not get the same error, but also don't see my Sky Stream box appear in the device list, just my Sky Go devices and the following for Sky Boxes:

Sky box

You don't have a Sky box

There's no Sky+, Sky Q or Sky Q Mir* boxes in your package.

I was hoping to be able to maintain my Sky Stream playlist from here, but perhaps that isn't possible?

Re: Sky Go error when trying to manage devices

caesarome — Sun, 15 Dec 2024 19:28:33 GMT

@goodrip1 wrote:

I was hoping to be able to maintain my Sky Stream playlist from here, but perhaps that isn't possible?

That is correct it isn't possible but at least you can view your Sky Go devices.

Re: Sky Go error when trying to manage devices

jnaellis — Sun, 29 Dec 2024 14:46:47 GMT

Hi caesarome,

I get the same error message when I do this, do you know how to resolve?

Re: Sky Go error when trying to manage devices

caesarome — Sun, 29 Dec 2024 16:05:44 GMT

@jnaellis

What error and what are you tryig to do when you are hit with it ?

Re: Sky Go error when trying to manage devices

jnaellis — Sun, 29 Dec 2024 16:40:38 GMT

I am trying to manage devices in the SkyGo app on my iPhone. It says the page is restricted.

When I try on the website when logged in it also says it's restricted

Re: Sky Go error when trying to manage devices

caesarome — Sun, 29 Dec 2024 17:20:56 GMT

@jnaellis

Can you access your online bill here:

https://www.sky.com/bill/tv-broadband-talk