topic Re: PS4 SkyGo Channels 401+402 not working in Sky Go

PS4 SkyGo Channels 401+402 not working

Wyes — Fri, 20 Dec 2024 11:34:50 GMT

Just me? Or are channels 401 and 402 failing to stream on SkyGo on PS4? Working on mobile, but not PS4, just getting endless spinning 'loading' icon. All other channels seem fine.

Cheers,

Tim

Re: PS4 SkyGo Channels 401+402 not working

caesarome — Fri, 20 Dec 2024 13:18:53 GMT

Have you tried deleting the Sky Go app then installing it again ?

Re: PS4 SkyGo Channels 401+402 not working

Wyes — Fri, 20 Dec 2024 13:20:25 GMT

I have indeed. Also tried installing it onto the main storage rather than extended storage, still no joy So weird that it's only affecting those two channels!

Re: PS4 SkyGo Channels 401+402 not working

Bob127 — Fri, 20 Dec 2024 14:38:07 GMT

I have just tried PS4 and it appears I have the same issue. I have tried reinstalling app and also contacted sky who as usual were no help. It works on other devices but would be good to know if anyone else has fixed this problem.

cheers

Re: PS4 SkyGo Channels 401+402 not working

Wyes — Fri, 20 Dec 2024 16:22:20 GMT

Thanks for confirming it's not just me, Bob127!

And now here's a strange development - I've recently moved over to a Fibre-to-the-home connection through Trooli. I've definitely watched those channels since changing but I thought I'd try my old BT broadband connection instead (which hasn't ceased yet) and bizarrely that works OK! Could it be that some channels stream via different ports and these are blocked by some ISPs? Or something strange like that? A bit beyond my

Re: PS4 SkyGo Channels 401+402 not working

Bob127 — Fri, 20 Dec 2024 18:54:41 GMT

It is strange. I have been using the same provider throughout and it has been fine. I Edmonton this has to be a bigger issue as you shouldn't have to go back to your old provider to use. It is just so random that it is only them 2 channels.

Hopefully someone who is more tech savvy than me will read our posts and have an idea of what else to do. Do Sky also look at these as like I said earlier. Have spoken to them but hopefully they will read these also.

I reckon it affects more people than just me and you.

I will keep trying and keep you posted

Re: PS4 SkyGo Channels 401+402 not working

Bob127 — Fri, 20 Dec 2024 19:06:55 GMT

It is strange. I have been using the same provider throughout and it has been fine. This has to be a bigger issue as you shouldn't have to go back to your old provider to use. It is just so random that it is only them 2 channels.

I reckon it affects more people than just me and you. It works fine on the PS5 it just seems the PS4. But the thing is why only them 2 channels?

I will keep trying and keep you posted

Re: PS4 SkyGo Channels 401+402 not working

Bob127 — Sat, 21 Dec 2024 01:14:43 GMT

Hello Caesarome,

could this be escalated to someone in the sky team if possible? We appreciate your help

Re: PS4 SkyGo Channels 401+402 not working

caesarome — Sat, 21 Dec 2024 05:48:41 GMT

@Bob127

You can email the apps team at Sky directly about this via this address - apps@sky.uk

Re: PS4 SkyGo Channels 401+402 not working

Wyes — Sat, 21 Dec 2024 17:21:06 GMT

Don't know if anyone from Sky has seen this but it seems fixed today. How's it looking for you @Bob127 ?