topic Re: Recorded shows in Sky Go

Recorded shows

Ben1233 — Tue, 17 Dec 2024 19:56:27 GMT

For some reason I can't watch my recorded programs on sky sports darts channel on my sky go app or on my mini box, but all my other recorded programs on other channels I can.
can anyone help.

Re: Recorded shows

Mr+Flibbles+86 — Wed, 18 Dec 2024 09:10:15 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Recorded shows

Davem7 — Thu, 19 Dec 2024 05:55:24 GMT

I'm having the same problem, can watch all my other recordings on sky go but not the darts

Re: Recorded shows

Ben1233 — Thu, 19 Dec 2024 06:10:26 GMT

I spoke to a member of staff from sky and for me it was because I had recorded the darts on uhd and the mini box, iPhones and iPads don't support ultra HD so all I needed to do was record on hd channel. Now I can watch on mini box and all devices. Hope this helps you to.

Re: Recorded shows

Davem7 — Thu, 19 Dec 2024 08:02:18 GMT

Thanks for that, I will have a look when I get home.

Re: Recorded shows

Davem7 — Fri, 20 Dec 2024 06:03:38 GMT

That sorted it, didn't realise I was recording in UHD.