topic Sky Go Won't open on New M4 Macbook Pro in Sky Go

Sky Go Won't open on New M4 Macbook Pro

sadbuttrue — Sun, 15 Dec 2024 21:00:36 GMT

Error 001 - we're having trouble connecting you.

I've uninstalled & re-installed for Mac. It simply will not work.

All other streaming services work, except Sky Go.

This needs to be fixed please

Re: Sky Go Won't open on New M4 Macbook Pro

Tom-W19 — Mon, 16 Dec 2024 09:12:31 GMT

Hi @sadbuttrue

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go Won't open on New M4 Macbook Pro

SKEast — Sat, 21 Dec 2024 20:24:01 GMT

As above re: uninstalling/re-installing. Hours spent, hours wasted! I am posting on every related discussion and will continue to do so until Sky solve this major issue.

Sky Go App will not connect for me running Sequoia 15.2. It won't even open - nothing- zilch!

I have only just changed to a newer Mini Mac because Sky warned that my previous Mac Computer ran a now obselete operating system that could not be updated and would no longer supported by Sky Go. So, I have the most up to date Mac OS and Sky Go does not work at all. I am very unhappy. I have had no response from Sky. I called 'Technical Help' and they had no idea how to assist. I want to join a private discussion!

It seems from the vast arry of posts across many discussions that there are major issues for Mac OS Sequoia users and the Sky Go App. Please Sky, communicate with your customers and solve the Sky Go App and Mac OS Sequoia user issues...