topic Re: 'Sky Go quit unexpectedly' error in Sky Go

'Sky Go quit unexpectedly' error

Lal123 — Mon, 09 Dec 2024 10:33:10 GMT

Hello everyone,

I'm having trouble with the Sky Go app. Whenever I try to open it, the app closes unexpectedly, and I receive an error message saying "Sky Go quit unexpectedly." This happens every 10 minutes while I'm watching either a live show or a catch-up show.

I've already tried uninstalling and reinstalling the app, as well as restarting my laptop, but these steps haven't resolved the issue.

Has anyone else experienced this problem? Any suggestions for how to fix it would be greatly appreciated!

Re: 'Sky Go quit unexpectedly' error

caesarome — Mon, 09 Dec 2024 13:17:53 GMT

@Lal123

Does this apply:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-Desktop-End-of-support-for-Mojave-and-Catalina/m-p/4846196#M141031

Re: 'Sky Go quit unexpectedly' error

Lal123 — Mon, 09 Dec 2024 13:20:22 GMT

No, it doesn't. I'm using Mac Sequoia 15.1.1 version.

Re: 'Sky Go quit unexpectedly' error

caesarome — Mon, 09 Dec 2024 13:27:55 GMT

@Lal123

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: 'Sky Go quit unexpectedly' error

Lisa-P1987 — Mon, 09 Dec 2024 13:52:30 GMT

Thanks for escalating this. We’ve sent Lal123 an invite to chat.

Re: 'Sky Go quit unexpectedly' error

Addie15 — Sat, 14 Dec 2024 11:05:52 GMT

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: 'Sky Go quit unexpectedly' error

Lal123 — Sat, 14 Dec 2024 17:32:22 GMT

My issue wasn't fixed. I pointed out the latest issue via the chat and I'm awaiting a response from your team on the chat. Could you please re--open the chat?

Re: 'Sky Go quit unexpectedly' error

caesarome — Sat, 14 Dec 2024 19:43:48 GMT

@Lal123

I have alerted the chat team for you, so the should be in contact with you tomorrow morning.

Re: 'Sky Go quit unexpectedly' error

Lal123 — Tue, 17 Dec 2024 20:50:04 GMT

@caesarome I haven't been contacted by anyone yet. Can you please escalate this?

Re: 'Sky Go quit unexpectedly' error

Mr+Flibbles+86 — Wed, 18 Dec 2024 09:11:42 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: 'Sky Go quit unexpectedly' error

SKEast — Sat, 21 Dec 2024 20:18:47 GMT

As above re: uninstalling/re-installing. Hours spent, hours wasted! I am posting on every related discussion and will continue to do so until Sky solve this major issue.

Sky Go App will not connect for me running Sequoia 15.2. It won't even open - nothing- zilch!

I have only just changed to a newer Mini Mac because Sky warned that my previous Mac Computer ran a now obselete operating system that could not be updated and would no longer supported by Sky Go. So, I have the most up to date Mac OS and Sky Go does not work at all. I am very unhappy. I have had no response from Sky. I called 'Technical Help' and they had no idea how to assist. I want to join a private discussion!

It seems from the vast arry of posts across many discussions that there are major issues for Mac OS Sequoia users and the Sky Go App. Please Sky, communicate with your customers and solve the Sky Go App and Mac OS Sequoia user issues...

Re: 'Sky Go quit unexpectedly' error

Lal123 — Sun, 29 Dec 2024 11:12:53 GMT

I completely agree with you. I had two private chats with Sky’s team and tried everything they suggested, but they didn’t escalate the issue to their technical team despite hours spent troubleshooting. Worse still, they abruptly closed both chats mid-conversation without any resolution. It felt incredibly rude and unprofessional.

I’m also frustrated that their app still isn’t optimized for Mac silicon, even after so long. I’ve had enough of their poor service and am unsubscribing. It’s disappointing to see such a lack of effort from Sky on an issue affecting so many users.

Re: 'Sky Go quit unexpectedly' error

Lal123 — Sun, 29 Dec 2024 11:14:21 GMT

@Mr+Flibbles+86 Why is my chat closed yet again abruptly? Are you genuinely seeking to resolve this technical issue with Sky Go, or are you simply hoping you could escape without a proper resolution?

Re: 'Sky Go quit unexpectedly' error

caesarome — Sun, 29 Dec 2024 11:57:28 GMT

@Lal123 wrote:

@Mr+Flibbles+86 Why is my chat closed yet again abruptly?

@Lal123

When did you last respond to it ?

Re: 'Sky Go quit unexpectedly' error

Lal123 — Sun, 29 Dec 2024 17:33:39 GMT

4 or 5 days ago