topic Re: Skygo unusable after Windows 11 24H2 clean install in Sky Go

Skygo unusable after Windows 11 24H2 clean install

RFS123 — Sat, 19 Oct 2024 18:36:05 GMT

I’ve been using Skygo with Windows 11 24H2 for a while now as an Insider and, apart from the occasional Appcrash already reported here, has worked OK. As 24H2 is now generally available I decided to do a clean install on my Dell Inspiron 3530 laptop. Although that went fine, I then found major problems with Skygo. Although it starts OK, as soon as you select a channel, it tries to display it but locks up. It may sometimes start showing the channel but is unresponsive to all commands.

Restoring the C drive from an image taken beforehand restores Skygo to working order even though the version of 24H2 (2152) is the same for both installs.

Re: Skygo unusable after Windows 11 24H2 clean install

RFS123 — Fri, 25 Oct 2024 17:11:44 GMT

I've tried to contact the apps team via apps@sky.uk but the only response I've had appears to be an automated one which advising that I go to the troubleshooting guide.

The laptop involved is a Dell Insprion 3530 with 10 CPU cores, and at one point it was using 35% CPU and 1734 Mb of memory when all I had on the screen was the TV Guide page with no program playing. Took a couple of minutes to exit the program. For information here is the Windows Task Manager display at the time. I simply don't know how the program can be consuming so much resource when it actually isn't doing anything.

Re: Skygo unusable after Windows 11 24H2 clean install

ALISTAIR17 — Thu, 12 Dec 2024 22:53:55 GMT

Same problem on brand new laptop with same operating system. Can you explain how you resolved, I don't understand what you did. Please.

Re: Skygo unusable after Windows 11 24H2 clean install

Milkyred — Wed, 18 Dec 2024 22:18:36 GMT

Hi did you fix this mine is also the same brand new pc

Re: Skygo unusable after Windows 11 24H2 clean install

GarthMerenge — Sat, 21 Dec 2024 18:20:00 GMT

Same problems, fix it Sky.

Re: Skygo unusable after Windows 11 24H2 clean install

GD1 — Sat, 21 Dec 2024 19:50:40 GMT

@GarthMerenge You're not talking to Sky, nothing can or will happen in response to a community post

Re: Skygo unusable after Windows 11 24H2 clean install

RFS123 — Wed, 25 Dec 2024 16:37:20 GMT

Apolgoies for the delayed response.

I've found that the problem can be fixed by first clean-installing Windows 23H2, and then allowing Windows Update to update that to 24H2. Bit of a faff but it does work as I've done that on two quite different PCs.

I did raise a complaint with Sky and had a long web chat with them. Explained that it's very easy to reproduce and was promised all the information would be sent to the technoical team. No response back so far.