topic Re: Sky Go iPad. Nothing playing (‘something went wrong …’) in Sky Go

Sky Go iPad. Nothing playing (‘something went wrong …’)

Skybluesnowy — Tue, 10 Dec 2024 17:21:34 GMT

I can't play anything on Sky Go on iPad. Worked flawlessly until yesterday, now I'm getting a 'something went wrong. because of a technical issue you cannot watch this content...' It's been like this for over 24 hours. Tried rebooting, logging out, reinstalled app etc. Anyone got any ideas?

Re: Sky Go iPad. Nothing playing (‘something went wrong …’)

caesarome — Tue, 10 Dec 2024 17:24:08 GMT

@Skybluesnowy

Try signing out of the app then reboot your device and the sign back into the app.

If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky Go iPad. Nothing playing (‘something went wrong …’)

Skybluesnowy — Tue, 10 Dec 2024 17:37:57 GMT

Thanks for the reply. Tried all that, same problem. Thinking the Sky Go app update is faulty or something. Been using it for a year or more, this issue has just happened and the same across 2 iPads. Anything else you can think of?

Re: Sky Go iPad. Nothing playing (‘something went wrong …’)

caesarome — Tue, 10 Dec 2024 19:23:05 GMT

This one is more obscure but is worth looking into:

Make sure your title (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails

Re: Sky Go iPad. Nothing playing (‘something went wrong …’)

Skybluesnowy — Wed, 11 Dec 2024 06:44:32 GMT

Thanks again for your advice, but no joy. Nothing has changed from my side for the year or more that I've had no problems. Tried watching live from the Skysports app and having issues with that as well, so I suspect something dodgy with my user account. Spoke to Sky who were less than useless, advised me to 'wait a day and see if it fixes itself'. I was hoping others are having the same issue but looks like just me...

Re: Sky Go iPad. Nothing playing (‘something went wrong …’)

caesarome — Wed, 11 Dec 2024 10:27:28 GMT

@Skybluesnowy

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Sky Go iPad. Nothing playing (‘something went wrong …’)

Skybluesnowy — Wed, 11 Dec 2024 10:42:14 GMT

Thanks so much, really appreciate it

Re: Sky Go iPad. Nothing playing (‘something went wrong …’)

Lisa-P1987 — Wed, 11 Dec 2024 11:17:39 GMT

Thanks for escalating this. We’ve sent Skybluesnowy an invite to chat.

Re: Sky Go iPad. Nothing playing (‘something went wrong …’)

Skybluesnowy — Thu, 12 Dec 2024 08:28:52 GMT

Thanks for your help. Spent ages online chatting to an agent. Tried everything and couldn't get any joy. Spent an hour on the phone talking to Sky, still nothing. Might just have to cancel Sky and start again. Appreciate you taking the time to assist though