topic Re: Sky Go Desktop in Sky Go

Sky Go Desktop

ODEEisOG — Mon, 09 Dec 2024 19:53:14 GMT

I just got a new PC and installed Sky Go

I can select a program but then I cannot click mute or back to change anything and now the options to click have disappeared.

I have uninstalled and re-installed it is very annoying as I cant change channel without restarting the app.

Addie15 — Tue, 10 Dec 2024 09:05:06 GMT

Hi there, @ODEEisOG. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

ODEEisOG — Tue, 10 Dec 2024 21:22:14 GMT

Well I answered but they didnt

caesarome — Tue, 10 Dec 2024 21:38:23 GMT

It isn't a live chat @ODEEisOG so they should reply tomorrow.

ODEEisOG — Fri, 13 Dec 2024 09:24:57 GMT

Any news on this from the devs as it I still have the problem?

ODEEisOG — Sun, 15 Dec 2024 10:03:28 GMT

I guess that is a no?

ODEEisOG — Tue, 17 Dec 2024 09:21:48 GMT

Still guessing due to no response that this is a no? ? ?

caesarome — Tue, 17 Dec 2024 10:18:00 GMT

I have alerted the messaging team again for you. Just to point out that they are no devs as they are not responsible for the app itself.

Addie15 — Tue, 17 Dec 2024 11:37:38 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ODEEisOG.

ODEEisOG — Wed, 18 Dec 2024 15:09:38 GMT

and by magic it has started working properly good job 🙂