topic Re: Sky go crashing in Sky Go

Sky go crashing

chillireg — Mon, 09 Dec 2024 11:30:42 GMT

I've used Sky Go on a Mac for years - recently it's started quitting unexpectedly a lot at least once each time I use it - is there a new issue with Sky Go on Macs?

Re: Sky go crashing

caesarome — Mon, 09 Dec 2024 13:13:17 GMT

@chillireg

Does this apply:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-Desktop-End-of-support-for-Mojave-and-Catalina/m-p/4846196#M141031

Re: Sky go crashing

chillireg — Mon, 09 Dec 2024 13:21:53 GMT

No l don't think so - I am running Sonoma

Re: Sky go crashing

caesarome — Mon, 09 Dec 2024 13:27:02 GMT

@chillireg

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Sky go crashing

Lisa-P1987 — Mon, 09 Dec 2024 13:53:54 GMT

Thanks for escalating this. We’ve sent chillireg an invite to chat.