topic Re: Connection to Sky Q box in Sky Go

Connection to Sky Q box

PatG77 — Sun, 08 Dec 2024 18:45:03 GMT

My sky go app only connects to my sky a box when I am in the same room.

in other rooms in my home the app cannot find sky q box.

internet throughout the house is boosted and very good (speeds in excess of 250mb all over the house)

it won't even connect when I am in the same room as the sky mini box.

Done all of the resets etc of router boxes. Done the updates of software.

i am using Vodafone fibre as internet provider

Re: Connection to Sky Q box

Addie15 — Mon, 09 Dec 2024 09:10:48 GMT

Hi there, @PatG77. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection to Sky Q box

TimmyBGood — Mon, 09 Dec 2024 09:36:17 GMT

@PatG77 wrote:

internet throughout the house is boosted

If that's being done by hardware which uses wireless client device separation then communication between the main Q box and the Go app may be blocked.

Re: Connection to Sky Q box

PatG77 — Mon, 09 Dec 2024 11:01:06 GMT

Thanks for the response but although I am reasonably tech savvy, I have no real idea what this means and also how to fix it