topic Re: Error Code 1310 in Sky Go

Error Code 1310

AMG2020 — Sun, 08 Dec 2024 17:22:31 GMT

I haved a sky subscription that covers all sky channels including Sky Witness, Sky Atlantic and Sky Max. However, when I try to watch a show on one of these channels on catch up, I get an error message saying I need the relevant Sky subscription to watch the show with the error code 1310.

This has only just started happening.

Re: Error Code 1310

caesarome — Sun, 08 Dec 2024 17:33:37 GMT

@AMG2020

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Error Code 1310

Addie15 — Mon, 09 Dec 2024 09:07:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @AMG2020.