topic Re: Adding a new computer to sky go in Sky Go

Adding a new computer to sky go

Alma19 — Sat, 07 Dec 2024 15:04:11 GMT

I have changed my Apple laptop, and the Sky Go app installed during transfer cannot locate my Sky Q

MightyQuinn — Sat, 07 Dec 2024 16:03:45 GMT

Hi @Alma19 I would try removing your old device Product Settings | Sky.com and remove and reinstall a fresh copy of Sky Go Sky Go Installer | Sky.com

Alma19 — Mon, 09 Dec 2024 15:50:04 GMT

Thanks for the info, tried but got a message from Sky headed

Not compatible with this device. See full list of compatible devices.

I think the problem relates to the software version on my Mac, it is Sequoia, and the Sky app seems not to accommodate this.