topic Error code 1304 in Sky Go

Error code 1304

StallionMan — Sat, 07 Dec 2024 10:01:31 GMT

Hi, I am getting error code 1304 on the SkyGo App.

New Sky Customer, but Sky Sports App does work.
Post Code is listed on my profile

Uninstalled, Reinstalled

Rebooted

No VPN

Not on beta version

500Mb broadband

Re: Error code 1304

caesarome — Sat, 07 Dec 2024 17:21:14 GMT

@StallionMan

Does this help:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Error code 1304

StallionMan — Sun, 08 Dec 2024 23:59:39 GMT

I do have a Sky ID in that section, but its not a number. I have been watching Sky F1 this weekend with no problems logged in through the SkySports PC App. If the ID was incorrect, surely that would not have worked?

Re: Error code 1304

caesarome — Mon, 09 Dec 2024 05:41:02 GMT

@StallionMan

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Error code 1304

Addie15 — Mon, 09 Dec 2024 08:36:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to @StallionMan.