topic Sky Go please upgrade your subscription in Sky Go

Sky Go please upgrade your subscription

Nico7856 — Fri, 06 Dec 2024 21:29:44 GMT

New to Sky. Have sky stream with Sky Ultimate TV. When trying to play any shows on Sky Go mobile app I get the message "To enjoy this service, please upgrade your subscription". Is there something I am missing? Or is Ultimate TV subscription not enough for Sky Go?

Re: Sky Go please upgrade your subscription

caesarome — Fri, 06 Dec 2024 21:39:16 GMT

@Nico7856 wrote:

Or is Ultimate TV subscription not enough for Sky Go?

It should be enough to allow you access so give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky Go please upgrade your subscription

Wilsonftct — Sat, 07 Dec 2024 05:30:49 GMT

Do you owe money as if you are really behind on payments it will say this until you have paid your bill but it may be a sky go issue as I’m currently having issues

Re: Sky Go please upgrade your subscription

Nico7856 — Sat, 07 Dec 2024 05:33:20 GMT

Only been with Sky 2 weeks so definitely not missed any payments.

Re: Sky Go please upgrade your subscription

Wilsonftct — Sat, 07 Dec 2024 05:33:56 GMT

Has it worked at all for you

Re: Sky Go please upgrade your subscription

Pembo82 — Sat, 07 Dec 2024 21:59:54 GMT

I'm having the same issue I can access all the channels on my sky stream box but it says I need to upgrade on sky go

Re: Sky Go please upgrade your subscription

caesarome — Sat, 07 Dec 2024 22:28:17 GMT

@Pembo82

What happens if you follow the link I posted above ?

Re: Sky Go please upgrade your subscription

Pembo82 — Sun, 08 Dec 2024 10:49:50 GMT

My account number is correct on MySky and I am logging in to the sky go app with the same sky id

Re: Sky Go please upgrade your subscription

caesarome — Sun, 08 Dec 2024 12:05:52 GMT

@Pembo82

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky Go please upgrade your subscription

Addie15 — Sun, 08 Dec 2024 12:31:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Pembo82.

Re: Sky Go please upgrade your subscription

Addie15 — Tue, 10 Dec 2024 13:42:00 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Go please upgrade your subscription

DAVIDSUDLOW — Tue, 10 Dec 2024 16:10:10 GMT

At what cost is sky go anywhere