topic Re: Cannot install SkyGo on new Apple M4 iMac in Sky Go

Cannot install SkyGo on new Apple M4 iMac

SophieCE — Tue, 03 Dec 2024 14:37:56 GMT

I have just purchased a new Apple M4 Mac and was looking to downloading the Sky Go app to it as I have before on older Imac models for this not to work.

I download the installer from the Sky website, run it and nothing happens.

I believe the system requirement to be adequate.

I have tried calling Sky, they just referree me to Youtube there were no videos of any assistance.

Is this a common problem, am I missing something or is it just not possible, the latter would be very frustrating.

Can anyone help??

Re: Cannot install SkyGo on new Apple M4 iMac

Mattee2015 — Wed, 04 Dec 2024 06:26:45 GMT

I had this problem after a clean install of Mac OS and this is what worked for me:

1. Download the Sky Go installer.

2. Right click on the downloaded SkyGoInstaller file and choose 'Get Info'.

3. On the Get Info open tab, check 'Open using Rosetta'.

4. Open the SkyGoInstaller file and Rosettea should then install and afterwards, the SkyGoInstaller app should run and install.

Re: Cannot install SkyGo on new Apple M4 iMac

SophieCE — Thu, 05 Dec 2024 18:01:20 GMT

Thank you so so much, you're a legend!!

Took me a bit of a google (other searches available I'm sure) to work out the right click to Get info, but sorted and I now have Sky Go.

Re: Cannot install SkyGo on new Apple M4 iMac

Stanz — Fri, 06 Dec 2024 10:19:49 GMT

Excuse me, i currently have Sequoia. If I do as you suggest and install Rosetta, then I would not have Sequoia anymore, right? I apologise for the stupid question, but this is not my field at all.

Thank you

Re: Cannot install SkyGo on new Apple M4 iMac

Stanz — Fri, 06 Dec 2024 10:20:22 GMT

@Mattee2015 sorry, meant to ask you.

Re: Cannot install SkyGo on new Apple M4 iMac

Michael193 — Mon, 09 Dec 2024 18:05:18 GMT

Same issue, £2,600 lap that dosent work with sky go app. i bought of the macbook from SKY Joke!!!!

Re: Cannot install SkyGo on new Apple M4 iMac

TJK62 — Thu, 02 Oct 2025 08:25:09 GMT

hi, bit of a faff at 1st. but all ok now. ta

Re: Cannot install SkyGo on new Apple M4 iMac

Winnebago13 — Mon, 01 Jun 2026 18:41:36 GMT

This appears to still be a major problem and Sky refuse to acknowledge the issue or address it. Even opening with Rosetta it doesn't work. This is the error message I get every time:

CONNECTING YOUR APPLICATION

We're having problems connecting you. Please try again

(001).

Try again

Tried multiple times now over months. It's not changing. I pay for a Sky package that includes this, if they refuse to do anything about it then I want a rebate.