topic Unable to Run SkyGo nor uninstall in Sky Go

Unable to Run SkyGo nor uninstall

Scottish1993 — Thu, 05 Dec 2024 20:52:33 GMT

When I seek to open the SkyGo app I get the follow message

And when I seek to uninstall the app as I thought I would reinstalling it may sort the problem I get the below.

Anyone had a similar issue and know how to fix?

Re: Unable to Run SkyGo nor uninstall

Scottish1993 — Thu, 05 Dec 2024 20:53:38 GMT

I should have mentioned that this is on PC.

Re: Unable to Run SkyGo nor uninstall

Bunions2 — Mon, 09 Dec 2024 22:08:42 GMT

I have exactly the same problem. Has it ever worked? I was installing it back in OCTOBER and it has never worked.

Re: Unable to Run SkyGo nor uninstall

Bunions2 — Mon, 09 Dec 2024 22:30:38 GMT

OK try this - use ctrl+alt+delete to go to the Taskmanager and end the task on any instances of Sky Go running. I had it running 4 times in the background!

Then if you have the Sky Go icon on your desktop, right click it and choose Open File Location. This will open a folder and the path there will be something like C>users>[your name]> Roaming>SKY>SKYGO. Go up a+two levels so you are looking at Roaming and highlight then delete the SKY folder.

Then go to the download page and download a fresh Sky Go Installer. Run it and it should go all the way through to sign in.

I checked beforehand and the uninstaller package and proper bits weren't in the registery so I wasn't able to uninstall properly, hence the delete.

Re: Unable to Run SkyGo nor uninstall

Scottish1993 — Thu, 06 Feb 2025 17:16:39 GMT

Sorry meant to come back and say thank you this worked.

Re: Unable to Run SkyGo nor uninstall

Lesley109 — Fri, 28 Mar 2025 10:24:03 GMT

This worked for me, thank you 🙂

Re: Unable to Run SkyGo nor uninstall

sib2 — Sat, 20 Sep 2025 10:32:48 GMT

Just to say thanks - had exactly the same problem, and the suggested fix worked for me too.

Re: Unable to Run SkyGo nor uninstall

brian+w — Thu, 19 Mar 2026 11:35:55 GMT

thanks after several attempts it worked for me

now everything working fine

Re: Unable to Run SkyGo nor uninstall

MikePutney — Sun, 12 Apr 2026 19:42:05 GMT

I'm having this exact issue except I can't see any skygo files to delete. Get the same messages when I try to uninstall. Also can't install as it says it's having issues replacing the files.

So annoying. Can anyone please help?

Many thanks in advance

Re: Unable to Run SkyGo nor uninstall

brian+w — Mon, 13 Apr 2026 06:27:43 GMT

This worked for me thanks