topic Re: Sky Go not working in Sky Go

Sky Go not working

Joanne1610 — Thu, 05 Dec 2024 20:18:37 GMT

Hey looking for advice. Sky go is not working on any of our mobile or iPad apps over last few days. I have deleted and reinstalled several times and still responding with an error code, saying channel not available.

any ideas on how this can be resolved? Much appreciated 😊

Re: Sky Go not working

caesarome — Thu, 05 Dec 2024 20:20:28 GMT

@Joanne1610

What is the error message and code ?

Have you made any changed to your TV package recently ?

Re: Sky Go not working

Joanne1610 — Thu, 05 Dec 2024 20:23:28 GMT

Hey thanks.... it just says "you cannot watch this channel because of a technical issue. Try again later"

no changes to our package and all was fine until a few days ago!!

Re: Sky Go not working

caesarome — Thu, 05 Dec 2024 20:25:54 GMT

Is your account linked as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky Go not working

Joanne1610 — Thu, 05 Dec 2024 20:36:13 GMT

Thanks - yes all linked! Have no idea why this is happening

Re: Sky Go not working

caesarome — Thu, 05 Dec 2024 21:44:54 GMT

@Joanne1610

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Sky Go not working

Lisa-P1987 — Fri, 06 Dec 2024 10:51:27 GMT

Thanks for escalating this. We’ve sent Joanne1610 an invite to chat.

Re: Sky Go not working

Addie15 — Sun, 08 Dec 2024 10:51:12 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.