topic Re: Sky Go disappears after initial screen. in Sky Go

Sky Go disappears after initial screen.

NRABI — Tue, 03 Dec 2024 06:41:24 GMT

Sky Go just displays the initial screen and disappears. I have tried reinstalling it several times but does not work on my Windows 10 desktop device.

Re: Sky Go disappears after initial screen.

Tom-W19 — Wed, 04 Dec 2024 08:42:37 GMT

Hi @NRABI

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go disappears after initial screen.

NRABI — Wed, 18 Dec 2024 18:47:41 GMT

Hi,

It seems that your application uses MS Silverlight as per user comments. The software is not supported anymore and should not be used as there might be security issues. So, I don't have it installed.

Could you please let me know whether there is any other way to watch my sky TV subscriptions under Windows 10 and under Windows 11?

Thank you and best regards,

Re: Sky Go disappears after initial screen.

Annie+UK — Wed, 18 Dec 2024 19:08:23 GMT

@NRABI Where did you get your installer for sky go

Re: Sky Go disappears after initial screen.

caesarome — Wed, 18 Dec 2024 19:33:51 GMT

The Sky Go app hasn't used Silverlight for a number of years now @NRABI so you can download the latest version from here:

https://www.sky.com/watch/sky-go/windows

Re: Sky Go disappears after initial screen.

NRABI — Wed, 18 Dec 2024 23:55:23 GMT

Downloaded and installed from the Sky Go Installer | Sky.com but still same issue.

Thanks
RN