topic accessing sky go on my pc in Sky Go

accessing sky go on my pc

Rylstone — Mon, 02 Dec 2024 15:42:25 GMT

when trying to open sky go on my pc it checks for updates and then crashes.

it was working fine last week.

i have tried un installing and re installing the sky go app on my windows 10 pc but it still does not work.

it is working fine on my android phone.

Re: accessing sky go on my pc

caesarome — Mon, 02 Dec 2024 19:20:28 GMT

It might be worth a complete uninstall:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

Re: accessing sky go on my pc

Rylstone — Tue, 03 Dec 2024 11:28:42 GMT

I did the recommended changes and reinstalled sky go.

It checked for updates.

Then I had to log in with my e mail address and sky password.

It then said windows defender was blocking some items and to tick some boxes to allow access.

I did that.

Then I got into sky go.

I chose a programme when I doubled click to access it sky go crashed.

When I retry sky go it checks for updates then crashes as before.