topic Re: Sky go error something went wrong your device needs to be authorised in Sky Go

Re: Sky go error something went wrong your device needs to be authorised

JSpence — Sun, 01 Dec 2024 08:28:33 GMT

Hey, I have the same error on my Sky Go App - I think it happened after I upgraded my iPhone software.

I've tried re-installing it, removing devices and managing devices under settings on the app but I get that silly message 'Oops there's been an error.'

I can't watch shows on the App or download them.

I've called Sky customer services but they didn't know how to fix it.

Its been a few weeks since I reported it

Any advice on how to fix it?

Thanks

Re: Sky go error something went wrong your device needs to be authorised

caesarome — Sun, 01 Dec 2024 09:48:56 GMT

@JSpence

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky go error something went wrong your device needs to be authorised

Mr+Flibbles+86 — Sun, 01 Dec 2024 11:50:08 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147