topic Re: Sky go spp in Sky Go

Sky go spp

Doug23 — Fri, 29 Nov 2024 21:39:50 GMT

I've just got a sky stream package and the sky go app is not working just displaying an error message

tried all the fixes on the help support and nothing worked

Re: Sky go spp

caesarome — Fri, 29 Nov 2024 22:30:33 GMT

@Doug23

A few questions:

What device is the app installed on ?

What does the error message say ?

Re: Sky go spp

Doug23 — Fri, 29 Nov 2024 23:53:25 GMT

iPhone 15

due to a technical issue you can't watch this channel please try again later

Re: Sky go spp

caesarome — Sat, 30 Nov 2024 09:48:41 GMT

@Doug23

Try signing out of the app then reboot your device and the sign back into the app.

If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky go spp

Doug23 — Sat, 30 Nov 2024 11:24:38 GMT

I've tried this already and still come up with a error message

Re: Sky go spp

caesarome — Sat, 30 Nov 2024 12:05:01 GMT

@Doug23

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky go spp

Doug23 — Sun, 01 Dec 2024 10:44:43 GMT

Still not working and nothing from the sky team yet