topic Maximum Device Error in Sky Go

Maximum Device Error

Nicnic888 — Wed, 27 Nov 2024 19:18:24 GMT

I am logged in to 2 devices, I pay sky go extra so should be allowed up to 6 but it says I am viewing on my maximum number, I have changed my password, removed all the devices and started again and still keeps happening!

Re: Maximum Device Error

Annie+UK — Wed, 27 Nov 2024 19:22:09 GMT

It used to be you could only add so many devices every month, if you delete all devices you cannot re-dd ALL of the baxk again

Not sure if this is still the case but it does fit with your issue

Re: Maximum Device Error

Nicnic888 — Wed, 27 Nov 2024 19:22:54 GMT

Thanks but they have all added back but still can't watch on more then 1 device at a time, just called sky and they said they unsure!? I'm paying extra so this is frustrating!

Re: Maximum Device Error

Annie+UK — Wed, 27 Nov 2024 19:26:20 GMT

OK, I'm stumped then 😞

Re: Maximum Device Error

caesarome — Wed, 27 Nov 2024 19:31:26 GMT

@Nicnic888 wrote:
I am logged in to 2 devices, I pay sky go extra so should be allowed up to 6 but it says I am viewing on my maximum number,

@Nicnic888

How many devices are currenty using Sky Go at the same time because with Sky Go extra for 4 concurrent streaming, you must have Sky Go Extra and either Multiscreen or Sky Glass Whole Home sub on your account as with just Sky Go Extra you do get just the 2.

Re: Maximum Device Error

Nicnic888 — Wed, 27 Nov 2024 19:51:04 GMT

I am trying with 2 devices, won't even let me have 2! Sky never told me that when I rang but it is only the 2 I am trying to use but says maximum reached after using 1!

Re: Maximum Device Error

caesarome — Wed, 27 Nov 2024 20:15:15 GMT

I take it you just have Sky Go Extra and don't have either Multiscreen or Sky Glass Whole Home, if not then you should be able to use 2 at the same time so not sure why it isn't working for you ?

Re: Maximum Device Error

Nicnic888 — Wed, 27 Nov 2024 20:38:00 GMT

Yes just sky go extra. I don't know and neither do sky it's very frustrating, I'm going to cancel paying for it as what's the point if I can't get use out of it I have tried everything!

Re: Maximum Device Error

Leanne39 — Thu, 28 Nov 2024 18:49:49 GMT

I'm having the same issue and have sky go extra and multi screen.