topic Re: Cannot install sky go on Mac in Sky Go

Cannot install sky go on Mac

FBZ84 — Fri, 12 Jul 2024 20:34:30 GMT

I cannot install Sky Go on my Macbook. I am running MacOS Sanoma 14.5 which is the latest version. I download the Sky Go installer and open it. When it opens it says "Downloading Sky Go". It loads in full and then the dialogue box closes and Sky Go has not been installed, but nothing else happens. I've tried it a few time and have restarted the computer but nothing works. Can anybody help?

Re: Cannot install sky go on Mac

burndentrotter — Sat, 13 Jul 2024 21:17:43 GMT

I had the same problem on a new macbook air.

I right clicked on the downloaded file in the download folder.
Somewhere on there was Open using Rosetta, which I clicked
Then I ran the download and got a message asking if I wanted to download Rosetta

This downloaded and then Sky Go also downloaded.

Success & a happy 86 year old mother!

Hope it works for you.

Re: Cannot install sky go on Mac

FBZ84 — Sun, 14 Jul 2024 16:57:34 GMT

@burndentrotter This worked! Thank you so much for the help!

Re: Cannot install sky go on Mac

HanDen — Sat, 10 Aug 2024 09:07:03 GMT

My son has a brand new Mac and can not download sky apps, please help. Need an idiots guide

Re: Cannot install sky go on Mac

MarkGoldsmith — Sat, 10 Aug 2024 09:46:41 GMT

@HanDen wrote:
My son has a brand new Mac and can not download sky apps, please help. Need an idiots guide

Which Sky apps are you specifically referring to?

Most Sky apps aren't compatible with laptop or desktops machines and are only for mobile devices.

Re: Cannot install sky go on Mac

Ducky5 — Sun, 06 Oct 2024 14:24:02 GMT

Hello! I'm a new sky customer and have a MacBook Pro and can't download SkyGo. The installer box appears then disappears, following your advice I right clicked on it in downloads but I don't have an option for open with Rosetta. Do you have any other suggestions I could try?
Thank you

Re: Cannot install sky go on Mac

Score_second — Tue, 15 Oct 2024 22:26:53 GMT

Try right clicking in downloads, and then select get info...this should give you the option to select open with Rosetta!

Re: Cannot install sky go on Mac

Louise1505 — Thu, 17 Oct 2024 19:19:26 GMT

I had this problem and this last comment fixed it. Thank you!

Re: Cannot install sky go on Mac

Nf881 — Fri, 25 Oct 2024 16:11:55 GMT

To install Rosetta which will help install SkyGo on a new MacBook you need to find an App in Finder and go to Get Info (I used Safari) and click on open with Rosetta. You then close Safari and reopen it and you will be prompted to download Rosetta if you haven't already done so. The SkyGo app then installs properly.

Re: Cannot install sky go on Mac

Frederico1 — Sun, 10 Nov 2024 21:50:40 GMT

On macs. If your Sky Go installer just closes and doesn't install the application and you don't see the optio to open with Rosetta.

Open the terminal and run:

sudo software update --install-rosetta

The installer says this in the background. You can see this instruction if you open the installer manually. Rick click installer, show package contents, Contents, MacOS, Sky Go Installer.

Re: Cannot install sky go on Mac

Kayourt — Sat, 16 Nov 2024 19:56:44 GMT

I'm trying to install on a MacPro 6,1 Running Sonoma 14.6.1 via open core legacy patcher. The steps suggested on this thread have made no progress - any help would be appreciated. If I type the terminal commands it says 'conmand not found' for trying to install Rosetta. Thanks

Re: Cannot install sky go on Mac

Animacs — Wed, 27 Nov 2024 14:53:39 GMT

Open Core appears to be the problem. My business is all about Macs, repairing, upgrading etc and Sky Go simply doesn't want to work with any of them using Open Core. It will install ok on native Silicon with Ventura, it will install on Catalina running natively but just bounces and switches off with any of them running Open Core. I even copied the one successfully installed on Catalina on a 2015 A1502 and then copied the installed Sky Go to an identical Mac running Sonoma and it just bounces.

Re: Cannot install sky go on Mac

Animacs — Wed, 27 Nov 2024 15:11:04 GMT

I did a root search for all of the files it installs and there are 11 plus an alias. From the nature of them it's not something that's going to be simple to replicate, hence using an installer.

I don't have time to deal with this right now and take it further, but it would be helpful if Sky sorts this issue out as it's not something that the average user is going to find easy to do.

It doesn't make a lot of sense for it to work natively on older software but not with more recent versions running OC. This is the only software I've come across that gets crippled this way,

Re: Cannot install sky go on Mac

Animacs — Wed, 27 Nov 2024 21:18:22 GMT

Apologies to Kayurt, I should have said that Rosetta ONLY applies to Apple Silicon Macs as it allows Intel-based applications to run on the M series macs.

All of that became irrelevant when applications were produced as "Universal", as Sky Go is.

The original version of Rosetta was software written for when Apple moved from PowerPC processors to Intel, they used the same name again for the transition from Intel to Silicon. So trying to install Rosetta on an Intel Mac is a waste of time as it's the wrong way round.

Re: Cannot install sky go on Mac

Animacs — Wed, 27 Nov 2024 21:35:43 GMT

The frustration with it is that the only solution, right now for OC users, snd it's only going to work if it's not the Mac you want to work on at the same time, is to create a new volume and run the highest native version on it, which in the case of Kayourt's trash can Mac is going to be Monterey. It does mean rebooting into it when you want to watch Sky. It's not going to work for everyone, but it's okay for my customer who has 3 macs on his desk and he's the one who asked me to sort this out and got me involved. He can happily use the 2013 iMac for that purpose so I'm putting Catalina on for that, until or unless, Sky sorts it out to be less picky.

Re: Cannot install sky go on Mac

Kayourt — Wed, 27 Nov 2024 21:42:50 GMT

Animacs - thanks so much for your replies and knowledge! I imagine folks running OC aren't at the top ot the priority list for Sky, but it's a machine that was destined to be recycled, which would have been a shame & it appears to be a reliable and useful machine for any other softwares I want it to run. It would be great if Sky could make the Go app a bit more friendly to be run on macs in general, judging by the amount threads on this sort of issue.

In regards to your last comment - absolutely this seems to be the only option to get it going for now - to create another partition & load the last supported OS onto it. I'll give it a go when time allows & update this thread if it works.

Thanks again!

Re: Cannot install sky go on Mac

Animacs — Wed, 27 Nov 2024 23:33:22 GMT

HI,

If you go into Disk Utility, you can create a new volume, not a partition, call it Monterey. You will have to then put it into recovery mode using Cmd+Shift+R when you restart the Mac. That should then give you the option of installing the last official version for your Mac, which in your case is Monterey. Install that onto the new Monterey volume, then you can install Sky Go natively there.

I can't see Sky ever making this happen as they wouldn't be thanked by Apple for doing it!

I've upgraded at least 150 macs with OC and this is the first piece of software that I've come across that doesn't work in those installations.

Re: Cannot install sky go on Mac

Animacs — Wed, 27 Nov 2024 23:37:07 GMT

Just one point on it being "more friendly to Macs", I think that was just a temporary thing as the latest versions are "universal" which means that Rosetta shouldn't be needed for installing it on Mx Macs. It was perfectly happy installing on my 2022 Macbook Pro as well as my 2015, running a "native" OS. It was only when I tried it this afternoon on a 2015 I'd just upgraded to Sonoma using OC that it refused to install.

Re: Cannot install sky go on Mac

Animacs — Fri, 29 Nov 2024 00:37:56 GMT

And one final piece of information. This is being restriced by the age of the Mac, it has nothing to do with the OS on its own.

Tonight I installed Catalina, native on 2013 iMac, it bounces. It didn't matter how I tried to install it, through the installer, terminal or copying it, it bounced.

I don't know whether this is something that Sky is colluding with Apple on but it's grossly unfair when it will run on Catalina with a 2015 but not on a 2013. I think that this is why it's not working with Kayourt's trashcan Mac Pro and it's something that can easily be remedied should Sky be bothered to do it.

Macs aren't cheap pieces of junk running Windows, they have an extended life and should be kept running as long as possible, so if anyone from Sky is actually reading any of these posts, feel free to contact me to discuss the situation so I can clarify things for you and, hopefully arrive at a solution to a problem that shouldn't exist.

Re: Cannot install sky go on Mac

Animacs — Fri, 29 Nov 2024 00:44:03 GMT

Kayourt, please let me know if you get any joy installing it on Monterey. If it folloos the same pattern as the iMacs I've been installing it on, I'm thinking it's not going to work. The Mac Pro is a powerful Mac in spite of its size so it doesn't follow that it should be sidelined like this, just because of its age, when it's working perfectly well in all other respects.