topic Re: Sky go app down in Sky Go

Sky go app down

Alexis7 — Wed, 27 Nov 2024 12:59:43 GMT

Sky go app is not working when will this be up and running again?

Re: Sky go app down

Annie+UK — Wed, 27 Nov 2024 13:02:38 GMT

@Alexis7 wrote:

Sky go app is not working when will this be up and running again?

Working fine here

Re: Sky go app down

caesarome — Wed, 27 Nov 2024 13:07:04 GMT

@Alexis7

What device do you have the app installed on ?

What is happening, so if you see an error message what does it say ?

Re: Sky go app down

Alexis7 — Wed, 27 Nov 2024 13:14:19 GMT

Re: Sky go app down

caesarome — Wed, 27 Nov 2024 13:22:48 GMT

@Alexis7

Try signing out of the app then reboot your device and the sign back into the app.

If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Sky go app down

Alexis7 — Wed, 27 Nov 2024 13:35:06 GMT

Thanks but still nothing

Re: Sky go app down

caesarome — Wed, 27 Nov 2024 13:52:51 GMT

@Alexis7

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Sky go app down

Addie15 — Wed, 27 Nov 2024 14:04:30 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Alexis7.

Re: Sky go app down

Lexy2 — Thu, 28 Nov 2024 19:11:16 GMT

Still having issues skygo app is down

Re: Sky go app down

caesarome — Thu, 28 Nov 2024 19:25:41 GMT

@Lexy2

This is your first post on here so what is happening and what device do you have the Sky Go app installed on ?

Re: Sky go app down

Lexy2 — Thu, 28 Nov 2024 19:38:07 GMT

iPhone 15 pro max. Try to looks me says technical issues

Re: Sky go app down

caesarome — Thu, 28 Nov 2024 19:40:28 GMT

@Lexy2

Has it been working up to now ?

Re: Sky go app down

Lexy2 — Thu, 28 Nov 2024 19:46:15 GMT

No not been working for 3 days and escalated to Sky but no feedback yet

Re: Sky go app down

caesarome — Thu, 28 Nov 2024 19:56:49 GMT

Are you the same person as @Alexis7 ?