topic Re: Sky Go does not load on MacBook High Sierra 10.13.6 in Sky Go

Sky Go does not load on MacBook High Sierra 10.13.6

Julie+Ann+44 — Sat, 23 Nov 2024 14:33:57 GMT

For the last few months I have been unable to use Sky Go on my laptop. After downloading the app from the Sky website, I click on the app to install and after going through the install it says it is unable to load and to report to MAC. I have removed the app and retired several times, also removing all traces of sky to no avail. From searching this seems to have been a problem for many users and resolved for some but not those on older macs. I cannot update the os as my Adobe apps will stop working! I now need this as I will be travelling, does anyone have a solution please? PS Rosetta does not work on older macs.

Re: Sky Go does not load on MacBook High Sierra 10.13.6

caesarome — Sat, 23 Nov 2024 16:57:40 GMT

@Julie+Ann+44

As you can see here 10.14 is the minimum you need for Sky Go to work:

https://www.sky.com/help/articles/app-desktop-lookup

Re: Sky Go does not load on MacBook High Sierra 10.13.6

Julie+Ann+44 — Mon, 25 Nov 2024 14:34:05 GMT

@caesarome thank you I didn't know this. Very annoying as I can't afford a new laptop! Do you know if you can connect an ipad via cable to a TV? I have tired but it won't play anything.

Re: Sky Go does not load on MacBook High Sierra 10.13.6

caesarome — Mon, 25 Nov 2024 16:37:11 GMT

@Julie+Ann+44 wrote:

Do you know if you can connect an ipad via cable to a TV? I have tired but it won't play anything.

As you have discovered @Julie+Ann+44 that will not work as it is blocked de to rights issues. You can connect up a laptop though.

Re: Sky Go does not load on MacBook High Sierra 10.13.6

TimmyBGood — Tue, 26 Nov 2024 17:29:22 GMT

@Julie+Ann+44

High Sierra is now more than seven years old (released autumn 2017) and has been out of support from Apple since 2020: it's not ideal to still be in use.

Re: Sky Go does not load on MacBook High Sierra 10.13.6

Julie+Ann+44 — Wed, 27 Nov 2024 11:30:45 GMT

@TimmyBGood Thanks for that, however the laptop is fully functioning (except SkyGo) with the current OS and if I do upgrade I will lose all my Adobe Apps. Adobe changed their model to a 'pay per month' offering some time back and I don't want to be held hostage by them to keep paying. I have perfectly good 16bit apps that work for what I need.