topic Re: Error code 50-7 in Sky Go

Error code 50-7

P.J.D — Sun, 17 Nov 2024 19:23:19 GMT

Error code 50-7 which stops me watching recordings with sky go on my iPad and iPhone. Was ok last week ???

Re: Error code 50-7

caesarome — Sun, 17 Nov 2024 19:32:44 GMT

@P.J.D

Is this error appearing when you try to watch any recoding or just certain ones ?

Re: Error code 50-7

P.J.D — Sun, 17 Nov 2024 21:53:56 GMT

All recordings

Re: Error code 50-7

caesarome — Sun, 17 Nov 2024 21:57:18 GMT

What version of IOS are your ipad and iphone running ?

Re: Error code 50-7

P.J.D — Sun, 17 Nov 2024 22:07:11 GMT

Is system 17.6.1

Re: Error code 50-7

caesarome — Sun, 17 Nov 2024 22:09:00 GMT

@P.J.D

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Error code 50-7

P.J.D — Mon, 18 Nov 2024 13:38:28 GMT

Still no answer from expert or sky problem ongoing if but resolved will cancel SKY as they are not supplying what should be

Re: Error code 50-7

caesarome — Mon, 18 Nov 2024 13:48:11 GMT

Have they made contact with you yet via the chat bubble ?

Re: Error code 50-7

P.J.D — Mon, 18 Nov 2024 15:04:36 GMT

Not yet no

Re: Error code 50-7

P.J.D — Mon, 18 Nov 2024 21:07:00 GMT

Just show that this Forum and Sky is useless

Re: Error code 50-7

caesarome — Mon, 18 Nov 2024 22:24:24 GMT

Sorry we can't help as your post has been escalated twice, including today so I'm not sure why there hasn't been any contact.

Re: Error code 50-7

P.J.D — Mon, 18 Nov 2024 22:58:21 GMT

Because SKY is useless.

Re: Error code 50-7

P.J.D — Tue, 19 Nov 2024 09:17:45 GMT

Not very helpful This is the second problem I've encountered with Sky and both times ended with no help what's so ever

Pointless having a so called sky community with so called experts to