topic Re: Sky Go not working on MacBook Pro after updates in Sky Go

Sky Go not working on MacBook Pro after updates

rk96 — Tue, 12 Nov 2024 09:54:22 GMT

Hello,

My SkyGo app on my MacBook Pro has not been working for months now. I have read though multiple threads already and done all the suggestions, uninstalling it, updating it, updating my laptop etc - I have tried these all various times. It still does not work, the app opens and then just the menu bar and a blue page with a white animated circle shows.

As SkyGo is part of what you pay for with Sky, I would really appreciate a solution to making this work again.

To reiterate, I have the latest mac update and the latest app update as of this morning (12/11/24 09:54)

Thank you!

Re: Sky Go not working on MacBook Pro after updates

Tom-W19 — Wed, 13 Nov 2024 08:42:58 GMT

Hi @rk96

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go not working on MacBook Pro after updates

InCredit — Wed, 13 Nov 2024 09:10:53 GMT

Hi @Tom-W19,

I also have the exact same issue 🙂

Thanks

Re: Sky Go not working on MacBook Pro after updates

Greenfingers001 — Wed, 13 Nov 2024 10:22:09 GMT

Hi there @InCredit , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go not working on MacBook Pro after updates

Addie15 — Fri, 15 Nov 2024 17:18:33 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Go not working on MacBook Pro after updates

blurred_grammar — Fri, 15 Nov 2024 22:44:27 GMT

Hi, I am having the same issue with Sky Go

Re: Sky Go not working on MacBook Pro after updates

rk96 — Fri, 13 Mar 2026 15:55:04 GMT

I am still having this issue, more than a year later...