topic Re: Sky Go - Upgrade your subscription. in Sky Go

Re: Sky Go - Upgrade your subscription.

Brain2 — Sat, 09 Nov 2024 20:26:55 GMT

Can't get into sky go telling me to upgrade my subscription

Re: Sky Go - Upgrade your subscription.

caesarome — Sat, 09 Nov 2024 22:16:51 GMT

How long have you been a Sky TV customer with the sports package on your account. Do note that this doesn't give you access to the TNT channels unless you subscribe to them via Sky separately.

Re: Sky Go - Upgrade your subscription.

mick13 — Sun, 10 Nov 2024 00:08:42 GMT

Seems like a common problem. Wish they would sort it out. I still cannot use Skygo even after all this conversation.

Re: Sky Go - Upgrade your subscription.

caesarome — Sun, 10 Nov 2024 09:47:26 GMT

@mick13

What did the chat team tell you ?

Re: Sky Go - Upgrade your subscription.

mick13 — Sun, 10 Nov 2024 20:50:20 GMT

They tried a few things,nothing worked. They were supposed to get back to me but didn't and the They closed the conversation. I might have missed the contact,but I've still had no joy.

Re: Sky Go - Upgrade your subscription.

caesarome — Sun, 10 Nov 2024 21:35:34 GMT

@mick13

Do you want to try again with them ?

Re: Sky Go - Upgrade your subscription.

mick13 — Sun, 10 Nov 2024 22:28:38 GMT

Yeah,it's worth trying. Thanks

Re: Sky Go - Upgrade your subscription.

caesarome — Mon, 11 Nov 2024 05:39:01 GMT

@mick13

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky Go - Upgrade your subscription.

Mr+Flibbles+86 — Mon, 11 Nov 2024 08:28:44 GMT

Thanks for escalating this. We’ve sent an invite to @mick13 to chat.