topic Re: Sky Go - Upgrade your subscription. in Sky Go

Re: Sky Go - Upgrade your subscription.

LerMuppet — Sat, 09 Nov 2024 15:41:47 GMT

Same has hapened to me, I have full sky subscription and in the last week all my apps have stopped working saying I need to upgrade my subscription

Re: Sky Go - Upgrade your subscription.

caesarome — Sat, 09 Nov 2024 16:38:08 GMT

@LerMuppet

Can you explain what is happening and what do you mean by "all my apps" as this topic was discussing Sky Go ?

Re: Sky Go - Upgrade your subscription.

LerMuppet — Sat, 09 Nov 2024 17:37:38 GMT

Whichever device I try to use Sky Go on (phone, ipad), which were workign earlier in the month, I get the same error message saying that I need to upgrade my subscripton (although there has been no change to my subscription in the last year or so).

Re: Sky Go - Upgrade your subscription.

caesarome — Sat, 09 Nov 2024 19:33:07 GMT

@LerMuppet

Would you like the messaging team from Sky to contact you tomorrow norning regatding this ?

Re: Sky Go - Upgrade your subscription.

LerMuppet — Sat, 09 Nov 2024 19:51:02 GMT

That would be great

Re: Sky Go - Upgrade your subscription.

caesarome — Sat, 09 Nov 2024 20:02:47 GMT

@LerMuppet

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Sky Go - Upgrade your subscription.

topcoach — Sat, 09 Nov 2024 21:19:59 GMT

I am having the same problem? Haven't tried skygo for a while, not working now?

Re: Sky Go - Upgrade your subscription.

Drasn — Sat, 09 Nov 2024 21:49:56 GMT

Hi same as no sky go even though l am fully subscribed for sky sports. Been having some issues with sky glass over the past few weeks. Any advice would be greatly appreciated. Regards Drasn

Re: Sky Go - Upgrade your subscription.

caesarome — Sat, 09 Nov 2024 22:23:30 GMT

@topcoach @Drasn

What actual channel are you trying to view, is it a TNT one ?

Re: Sky Go - Upgrade your subscription.

Addie15 — Sun, 10 Nov 2024 11:07:10 GMT

Hi there! Thank you for escalating this. We have sent an invite to @LerMuppet.

Re: Sky Go - Upgrade your subscription.

topcoach — Mon, 11 Nov 2024 10:05:47 GMT

I use Now tv for TNT, it was sky sports on Saturday evening, I checked it again just now and it appears to be working?

Re: Sky Go - Upgrade your subscription.

Lisa-P1987 — Tue, 12 Nov 2024 11:13:00 GMT

We are still looking to help you LerMuppet . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks