topic Re: Sky go error 30 in Sky Go

Sky go error 30

JonathanBradnic — Fri, 08 Nov 2024 22:29:27 GMT

I keep getting error code 30 and then sky go cuts me off.
how do I resolve this ?

Re: Sky go error 30

MrDancehall — Sat, 09 Nov 2024 05:37:50 GMT

Me too updated app restarted still not working.

Re: Sky go error 30

Go-Gav — Sun, 10 Nov 2024 19:29:05 GMT

Yes same here. Deleted the app and reinstalled but it still quits and displays the error message. Any ideas?

Re: Sky go error 30

Blakey35 — Sat, 16 Nov 2024 12:50:23 GMT

Yep same here. Error code 30 keep appearing after about 30sec watching on skygo iPhone ios18.1

Re: Sky go error 30

steely — Tue, 19 Nov 2024 09:14:24 GMT

Same problem here, but not all channels - I think it might just be movies and sport? App and ios fully updated.

Re: Sky go error 30

JonathanBradnic — Tue, 19 Nov 2024 10:11:53 GMT

I've phoned sky and they're looking into it. !!
No idea what that means ? !!

Re: Sky go error 30

MrDancehall — Tue, 19 Nov 2024 10:17:31 GMT

Thank you, hope we get a solution soon, it probably is an app issue and they will role out an update.

Error code 30

MaxineM — Sun, 22 Dec 2024 18:49:11 GMT

I'm trying to watch Sky Go but the video keeps freezing and Error Code 30 appears on the screen. Does anyone know how to resolve this as its really frustrating.

Re: Error code 30

Lisa-P1987 — Mon, 23 Dec 2024 11:19:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Error code 30

Duck1978 — Tue, 24 Dec 2024 11:11:29 GMT

On my sky go app, error code 30 comes up every 20 minutes or so, closing the channel down. Does anyone have any idea how to resolve this

Re: Error code 30

tsang2000 — Tue, 24 Dec 2024 12:48:29 GMT

Having the same problem watching movie channels. Sports channels des t seem to be affected. Anyone found a solution

Re: Error code 30

tsang2000 — Tue, 24 Dec 2024 13:15:11 GMT

I managed to workaround it by either pausing the stream or rewind by about 20-30secs. That had kept the stream stable.

Re: Error code 30

caesarome — Tue, 24 Dec 2024 13:24:12 GMT

@Duck1978

I have moved your post to this discussion

where as you can see another member has posted a work around.

Re: Sky go error 30

Gunner6 — Wed, 25 Dec 2024 13:18:19 GMT

They havnt got a bloody clue

Re: Sky go error 30

Claire220286 — Wed, 25 Dec 2024 16:57:43 GMT

Has anyone found and answer to this issue? Error 30

Re: Sky go error 30

JonathanBradnic — Wed, 25 Dec 2024 17:00:14 GMT

Sorry Claire. No !! I'm bewildered that sky still can't tell me why ?

Re: Sky go error 30

Penmad — Fri, 27 Dec 2024 18:09:28 GMT

I get this with sky channels and it's really frustrating, especially as sky has just increased my monthly charge by 50%

Re: Error code 30

Alistair5694 — Tue, 31 Dec 2024 12:17:27 GMT

I am getting same error as well since Xmas Eve any updates please as only happens on sky movies I have seen so far?

Re: Error code 30

Lisa-P1987 — Tue, 31 Dec 2024 13:07:25 GMT

Hi there Alistair5694 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

My Sky go keeps crashing with Error 30. How do I stop this.?

hogbenn — Thu, 02 Jan 2025 17:50:58 GMT

I'm trying to watch Sky movies via Sky go and it keeps crashing with Error code 30 displayed. I've check my Sky system and no faults are being reported. I've done an Internet speed check and Download speed is 203Mbps and Upload speed is 213Mbps. How do I fix this issue?