topic Re: Sky Go - Upgrade your subscription. in Sky Go

Re: Sky Go - Upgrade your subscription.

mick13 — Tue, 22 Oct 2024 12:22:31 GMT

I am also having this issue with sports and movies on the app,could i have some help too?

thanks

Re: Sky Go - Upgrade your subscription.

caesarome — Tue, 22 Oct 2024 12:51:28 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky Go - Upgrade your subscription.

mick13 — Wed, 23 Oct 2024 16:54:45 GMT

Still waiting

Re: Sky Go - Upgrade your subscription.

caesarome — Wed, 23 Oct 2024 18:59:36 GMT

@mick13

I have alerted them again for you, so if they don't make contact tomorrow then you will have to call instead.

Re: Sky Go - Upgrade your subscription.

Tom-W19 — Thu, 24 Oct 2024 10:58:27 GMT

Thanks for escalating. We've sent an invite to @mick13.

Re: Sky Go - Upgrade your subscription.

Addie15 — Wed, 06 Nov 2024 08:19:15 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Go - Upgrade your subscription.

mick13 — Wed, 06 Nov 2024 10:15:50 GMT

I am still waiting for a solution to this issue

Re: Sky Go - Upgrade your subscription.

Peter-789 — Wed, 06 Nov 2024 18:34:19 GMT

I have the same issue, sky go works for news and other channels, but not for sports

Re: Sky Go - Upgrade your subscription.

caesarome — Wed, 06 Nov 2024 19:36:25 GMT

@mick13 wrote:

I am still waiting for a solution to this issue

@mick13

What was the result of the chat you had with the messaging team ?

@Peter-789 wrote:

I have the same issue, sky go works for news and other channels, but not for sports

@Peter-789

Are you being asked to upgrade, if so how long have you been a Sky TV customer and have you ever left and returned ?

Re: Sky Go - Upgrade your subscription.

mick13 — Wed, 06 Nov 2024 21:30:47 GMT

Tried a few things, nothing worked. They were supposed to get back to,but never did.,so I gave up. Still not working though.

Re: Sky Go - Upgrade your subscription.

JK+and+G — Wed, 06 Nov 2024 22:37:17 GMT

I am also having this problem with sky sports cricket

Re: Sky Go - Upgrade your subscription.

caesarome — Wed, 06 Nov 2024 22:43:53 GMT

@JK+and+G

Are you able to watch the cricket channel via your TV service so Sky Q, Glass or Stream ?

Re: Sky Go - Upgrade your subscription.

JK+and+G — Wed, 06 Nov 2024 23:03:19 GMT

I don't have access to it atm

Re: Sky Go - Upgrade your subscription.

RajB — Thu, 07 Nov 2024 01:14:54 GMT

Why does my sky go not work now

Re: Sky Go - Upgrade your subscription.

caesarome — Thu, 07 Nov 2024 09:52:08 GMT

@RajB

Feel free to provide some more details.