topic Re: Using Sky Go on Apple TV - Terms and Conditions in Sky Go

Using Sky Go on Apple TV - Terms and Conditions

Tibble. — Mon, 04 Nov 2024 10:21:00 GMT

Hello!

I'm currently trying to log into Sky Go on my Apple TV and keep getting met with the Terms and Conditions page, which encourages me to scan a QR code and accept the terms and conditions. However when I scan, it takes me to the App Store, encourages me to open Sky go and then nothing.

I have made sure the app is updated on both and tried another device. Does anyone have any ideas on what I could try?

Re: Using Sky Go on Apple TV - Terms and Conditions

Tibble. — Mon, 04 Nov 2024 10:21:31 GMT

Re: Using Sky Go on Apple TV - Terms and Conditions

GD1 — Mon, 04 Nov 2024 10:58:49 GMT

@Tibble. As your post is iunrelated to Sky Stream it has been moved to the Sky Go section.

Re: Using Sky Go on Apple TV - Terms and Conditions

caesarome — Mon, 04 Nov 2024 13:29:16 GMT

@Tibble.

Have you got Sky Go installed n any other device that you can accept the terms and conditions on ?

Re: Using Sky Go on Apple TV - Terms and Conditions

Tibble. — Mon, 04 Nov 2024 14:37:16 GMT

I have it on phones, which when I sign out, it doesn't ask me to re-accept and I can watch okay on both devices strangely enough!

Re: Using Sky Go on Apple TV - Terms and Conditions

caesarome — Mon, 04 Nov 2024 16:27:51 GMT

@Tibble.

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Using Sky Go on Apple TV - Terms and Conditions

Tom-W19 — Mon, 04 Nov 2024 16:56:22 GMT

Thanks for escalating. We've sent an invite to @Tibble.

Re: Using Sky Go on Apple TV - Terms and Conditions

Andy1994c — Sun, 01 Dec 2024 14:26:43 GMT

Hi - did you find out a way to fix this please?

Re: Using Sky Go on Apple TV - Terms and Conditions

Mankee — Sun, 19 Jan 2025 02:58:40 GMT

Hi, did this get resolved? I have the same issue. Cheers