topic Re: Sky Go "Downloading Update" hangup - some analysis in Sky Go

Sky Go "Downloading Update" hangup - some analysis

daverob1 — Sun, 03 Nov 2024 15:57:40 GMT

Hi, I am a SkyGo user who has had the above issue several times and also an IT professional with some knowledge of network analysis.

I have tested the problem by uninstalling and reinstalling the SkyGo package. An new install always requires an update. If the update hangs then SkyGo cannot continue, obviously this is a major bug especially as the app does not error or time out.

What I have found is that if I change networks the update works and all is OK. One of my networks works and the other doesn't. As to what the difference between networks is I don't know except the working one is faster (50Mpbs).

If you don't have 2 network suppliers try attaching to a phone hotspot, I found that works as well.

The issue therefore appears to be a network one at the Sky end. I have Wireshark and can supply network packet logs if anyone at Sky is interested.

David R

Re: Sky Go "Downloading Update" hangup - some analysis

caesarome — Sun, 03 Nov 2024 16:16:39 GMT

The team at Sky to contact about this @daverob1 are the apps theam so this is their email address - apps@sky.uk

Re: Sky Go "Downloading Update" hangup - some analysis

daverob1 — Sun, 03 Nov 2024 16:22:27 GMT

If the team at Sky had any interest in solving problems with the Skygo app they would have done it already as it there is a simple fix - stop hanging the app when there is a network issue with a download and let the app continue to load.

I am an app developer as well and this app behaviour from Sky is inexcusable and amateurish.