topic Sky Go won't connect to Q Box in Sky Go

Phone won't connect sky Q

snowbiker — Sat, 02 Nov 2024 12:16:02 GMT

All of a sudden both of our mobile phones won't connect to our sky Q box, yet we have sky in multiple rooms. Has the sky go app changed?

Re: Phone won't connect sky Q

Chodley — Sat, 02 Nov 2024 12:26:53 GMT

Same as another thread. Weird.

Just tested mine and it's fine. I'm on iOS 18.0.1 and I see there's an 18.1 update though...

Re: Phone won't connect sky Q

snowbiker — Sat, 02 Nov 2024 12:33:20 GMT

Everything is updated. Turned phone off and on, uninstalled and reinstalled app. Using android phone. Read somewhere that you have to have sky Go extra but never needed this before!

Re: Phone won't connect sky Q

Chodley — Sat, 02 Nov 2024 12:54:59 GMT

Yeah I meant maybe mine works because it is NOT updated to the latest.

Re: Phone won't connect sky Q

caesarome — Sat, 02 Nov 2024 13:26:04 GMT

@snowbiker

You don't need Sky Go Extra to be able to connected the Sky Go app to your Sky Q box but you do need multiscreen so do you have this on your account ?

Sky Go won't connect to Q Box

snowbiker — Sat, 02 Nov 2024 17:08:26 GMT

For some reason I now don't seem to be able to access my previous post so having to start new discussion. I've checked my account and we have Sky Q multiscreen, main box and mini. For 2 days we have been unable to connect our phones through Sky Go. It searches but error message says no Q box found. Done all the things recommended but still won't connect. Sky help bot useless.

Re: Sky Go won't connect to Q Box

caesarome — Sat, 02 Nov 2024 17:12:53 GMT

@snowbiker

I have moved your post to your ones from earlier, so can you answer the question I asked above yours.

Re: Phone won't connect sky Q

Chodley — Sat, 02 Nov 2024 17:49:09 GMT

@Chodley wrote:
Yeah I meant maybe mine works because it is NOT updated to the latest.

So much for this theory. Upgraded to 18.1 and still works fine.

Re: Phone won't connect sky Q

snowbiker — Sun, 03 Nov 2024 17:30:51 GMT

emails now going there and back to Sky whilst they ask me the same questions over and over and I carry out the same processes with no success. Everything is connected correctly, we have multi room and in the sky setting everything that should be ticked is. Says I should be able to watch tv through Sky Q and mini box but search deson't bring my phone up. We are connected the same wifi, so emails will continue.