topic Re: SKY GO does not work. in Sky Go

SKY GO does not work.

scps — Tue, 17 Sep 2024 19:20:45 GMT

I have had problems for the last 3 months tryign to use Sky Go on my desktop computer.

I keep getting a message

CONNECTING YOUR APPLICATION

We're having problems connecting you. Please try again (001)

(box ) Try again

I have uninstalled and reinstalled 50 times!!! 2 months ago it occansionally worked if I did this but I have had nothing at all since 14th August !!!!!! Incredibly frustrating as watching via the desktop is my main method of use.

Sky have been competely useless - absolutely no ideas at all - just old me to wait until the next update which might resolve it.

My phone app works and my son PS5 works but my computer wont........ ANY IDEAS anyone

@Sky @Skysky @Sky.Sky @DSkySky @skysky2

Re: SKY GO does not work.

Anonymous — Tue, 17 Sep 2024 19:50:30 GMT

@scps @Looks like this issue has been discussed on the forum before.

Have a look here, hope it helps.

https://helpforum.sky.com/t5/Sky-Go/quot-Connecting-Your-Application-quot-We-re-having-problems-connecting-you-Please-try-again-001/td-p/4568380

Re: SKY GO does not work.

ct01234 — Tue, 17 Sep 2024 21:58:56 GMT

I'm having exactly the same issue, and have seen previous discussions with multiple potential resolutions.

All of which I've tried.

None of which work.

Re: SKY GO does not work.

ct01234 — Tue, 17 Sep 2024 22:59:23 GMT

I've found a solution that worked for me.

With great trepidation, I installed the free version of CC Cleaner. It has a registry cleanup tool, which I ran, and clicked through all (146) of the registry faults it found (mostly missing DLL files, usually left over from installations). I didn't notice anything related to Sky Go in there, but, having run it and restarted, then done a complete re-installation of Sky Go (which I had to run twice as it crashed the first time), Sky Go is now running. It was only after that first crash that it downloaded the update to Ver 24.1.3.2 (previously it was crashing out on version 24.1.3.0, as downloaded from the website).

I can't promise it will work for everyone with this fault, but it seems to have worked for me.

Thanks to @Mark39 for the idea, from this thread:

https://helpforum.sky.com/t5/Sky-Go/Sky-GO-stopped-working-on-my-laptop/td-p/4741894

Re: SKY GO does not work.

DAGW92 — Wed, 18 Sep 2024 22:20:18 GMT

For anyone still seeing this issue - please try the following:

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in.

Other advice I've found suggests searching for ~/Library folders - it may be a setting on my Mac or an update, but this opens up the Library folder within my user account, not the Hard Drive.

Hope this save someone months of frustration.

Re: SKY GO does not work.

GPL1964 — Fri, 20 Sep 2024 15:53:33 GMT

Over the last couple of days I updated my macOS to Sequoia v15.0 and went to open Sky Go today. For the first couple of tries it required a Force Quit as the application froze. I uninstalled using CleanMyMac, no improvement, same issue and an error message stating connection issues.

In the end, uninstalled, then followed the details provide by > @DAGW92 and emptied the Trash, rebooted, downloaded yet again, 3 quits and 2 'checking for updates' later, Sky is back.

Thanks @DAGW92 and hopefully others have the same success.

Re: SKY GO does not work.

DR+John+Smith+UNI — Fri, 01 Nov 2024 20:31:21 GMT

All the online solutions dont appear to be working , the Bulgarian Technical team were no help , it has got to be that the SKY Go app for MACs is again broken .

The Agent I spoke to wanted me to unplug my sky box before finally agreeing to escalate the issue to the "backroom staff"

I think Sequoia broke the app again and Sky havnt issued an updated version for us MAC Users