topic Re: Can no longer add or remove devices! ?? in Sky Go

Can no longer add or remove devices! ??

Perfectsynch — Fri, 01 Nov 2024 13:31:07 GMT

Previously I'd go onto the sky go app on my phone and then go to manage devices. I could then see them, remove them, add a new device etc.

Ive go on today and the whole layout has change, for the worse. Not just the look of it, but now it only lists the devices. There's no option to remove a device, add a new device etc.

how do I do this now??

Re: Can no longer add or remove devices! ??

caesarome — Fri, 01 Nov 2024 13:41:58 GMT

@Perfectsynch

I see what you mean as I can see my devices but no option to remove them.

This link still allows mean to remove mine:

https://www.sky.com/productsettings/tv

Re: Can no longer add or remove devices! ??

Perfectsynch — Fri, 01 Nov 2024 14:30:14 GMT

Yeh that link has helped, but really, I should be able to do it in the app like I always have.

why go changing things that don't need to be changed!

and not a lot of people are gonna know about/come across the website options.

so will then be completely stuck!

Sky being Sky as always.

Re: Can no longer add or remove devices! ??

caesarome — Fri, 01 Nov 2024 16:19:16 GMT

No idea why you can't do this via the app itself anymore but you shouldn't have to remove a device anyway because when you register a new one if all you slots have been used it the system will remove the device that hadn't been used the longest.