topic Skygo & Trojan in Sky Go

Skygo & Trojan

ldene66 — Mon, 28 Oct 2024 18:30:19 GMT

My anti-virus (Eset) is detecting a trojan on the latest skygo update and deleting the file as a result, so i can't launch sky go, it's pointing to this:C:\Users\XXXX\AppData\Roaming\Sky\Sky Go\resources\is-742U9.tmp

any ideas/help please?

Re: Skygo & Trojan

caesarome — Mon, 28 Oct 2024 19:55:24 GMT

@ldene66

I think a .tmp file is a temporary one so it might be one that is not needed to run Sky Go.

Having seen your post I have just updated mine on my PC and don't have that is-742U9 file in the resources folder so, and you do this at your own risk, I winder if deleting it will then see the app load up ?

Re: Skygo & Trojan

ldene66 — Mon, 28 Oct 2024 20:04:35 GMT

Thanks.

I've just tried installing it again, same anti-virus message, but the file name is different, still points to the resource folder but different name and there isn't a single .tmp in that folder to delete anyway.

I've also reached out to Eset, cause it's probably a false positive, but it's something that Sky likely need to get involved in.

Re: Skygo & Trojan

RFS123 — Tue, 29 Oct 2024 17:48:50 GMT

I would first try uninstalling Skygo, then going to the directory concerned and seeing if the file is still there. If it is, I would suggest it's not part of the Skygo program. I would delete both the Sky and Skygo directories and reinstall.

I would also suggest running a scan of your PC to make sure you don't have a virus somewhere.

Re: Skygo & Trojan

ldene66 — Tue, 29 Oct 2024 22:27:51 GMT

Uninstalled skygo, it left an empty sky folder which i deleted, 2 different virus scans found nothing anwyhere else on the PC. Reinstalled skygo, issue remains.

Anyone know a way to contact sky that isn't a phonecall? Cause i really don't fancy that.

Appreciate the assistance!

Re: Skygo & Trojan

RFS123 — Wed, 30 Oct 2024 11:51:28 GMT

One thing you could try is temporarily disabling or uninstalling Eset. You won't be left unprotected, as the default Windows Defender will step in to provide anti-virus protection when Eset isn't active.

Also I ran this search on the Eset forum where there are posts mentioning problems with Sky and Eset.

Re: Skygo & Trojan

ldene66 — Wed, 30 Oct 2024 13:58:32 GMT

Thanks, I'll give it a go.

I did do a search on Eset forum but it didn't find anything of relevance.

Re: Skygo & Trojan

AndrewK1983 — Wed, 30 Oct 2024 20:10:03 GMT

I've the same today with my ESET for reference so your not alone.

Re: Skygo & Trojan

karateiceman — Wed, 30 Oct 2024 21:45:45 GMT

I have the same problem

Re: Skygo & Trojan

michaelluke1956 — Wed, 30 Oct 2024 22:15:45 GMT

Mine has been the same missed cracking games. Thanks Sky

Re: Skygo & Trojan

RFS123 — Fri, 01 Nov 2024 16:26:50 GMT

Has anyone having problems tried temporarily uninstalling Eset and seeing if Skygo works? Removing Eset will mean the default Windows Defender will step in and protect you.

Re: Skygo & Trojan

AndrewK1983 — Fri, 01 Nov 2024 16:32:32 GMT

Yes - but even easier was just pausing ESET for 10 minutes, doing the update then continuing and it worked fine

ESET was up and running whilst I was using Sky Go / ran scans and nothing was noted.

Re: Skygo & Trojan

karateiceman — Sun, 03 Nov 2024 14:55:25 GMT

How do you pause ESET?