topic Re: Sky Go - no option to remove device from list in Sky Go

Sky Go - no option to remove device from list

JFB11 — Sat, 26 Oct 2024 22:15:10 GMT

I wish to remove an iPad on my Sky Go app. Although the iPad is shown on the devices list there is no link shown to delete. Any suggestions welcome.

Re: Sky Go - no option to remove device from list

caesarome — Sun, 27 Oct 2024 09:48:36 GMT

@JFB11

If you login and scroll down thislink you should see your registered devices:

https://www.sky.com/productsettings/tv

So if you select the iPad do you then see the remove option ?

Re: Sky Go - no option to remove device from list

JFB11 — Sun, 27 Oct 2024 10:37:59 GMT

When I go to devices it shows a the outline of an iPad together with printed underneath IPad and the date last used. But there is no option to select for deleting. I also have my iPhone and laptop similarly shown.

Re: Sky Go - no option to remove device from list

caesarome — Sun, 27 Oct 2024 12:12:12 GMT

@JFB11

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Sky Go - no option to remove device from list

Greenfingers001 — Sun, 27 Oct 2024 12:14:37 GMT

Thanks for escalating this. We’ve sent @JFB11 an invite to chat.