topic Re: I keep getting an error message on Sky Go saying the app is unable to connect to the stream. in Sky Go https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795649#M139352 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3152847">@SamandKatie</a>&nbsp;wrote:<BR /> <P>That explains the issue from my limited knowledge of this stuff. Really appreciate the help and sorry to have wasted anyone's time or bandwidth!</P> <HR /></BLOCKQUOTE> <P>Glad you have it working&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3152847">@SamandKatie</a>&nbsp;and no need to apologise&nbsp;!</P> Wed, 23 Oct 2024 21:50:54 GMT caesarome 2024-10-23T21:50:54Z I keep getting an error message on Sky Go saying the app is unable to connect to the stream. https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795381#M139328 <P><SPAN>I keep getting an error message on Sky Go saying the app is unable to connect to the stream. I’ve tried troubleshooting (restarted iPad, cleared cookies, reloaded app) but nothing works.</SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0002.jpeg" style="width: 540px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104898i1BEDF12332C103C4/image-size/large?v=v2&amp;px=999" role="button" title="IMG_0002.jpeg" alt="IMG_0002.jpeg" /></span></P> Wed, 23 Oct 2024 17:28:35 GMT https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795381#M139328 SamandKatie 2024-10-23T17:28:35Z Re: I keep getting an error message on Sky Go saying the app is unable to connect to the stream. https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795473#M139339 <P>Further to this, it's also happening on my iPhone so presumably something wrong with my login/ID. It's not affecting my ability to watch live TV on Sky Go.</P><P>&nbsp;</P><P>Appreciate any help and ideas. Thank you.</P> Wed, 23 Oct 2024 18:42:10 GMT https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795473#M139339 SamandKatie 2024-10-23T18:42:10Z Re: I keep getting an error message on Sky Go saying the app is unable to connect to the stream. https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795494#M139340 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3152847">@SamandKatie</a>&nbsp;</P> <P>What is it that your are trying to view when you are hit by this message if live TV is working ?</P> Wed, 23 Oct 2024 18:56:06 GMT https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795494#M139340 caesarome 2024-10-23T18:56:06Z Re: I keep getting an error message on Sky Go saying the app is unable to connect to the stream. https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795621#M139348 <P>Thank you for your response. I'm trying to download or stream anything available within my subscribed channels. I've tried a variety of programmes from different channels and the same warning occurs for each.</P> Wed, 23 Oct 2024 21:20:33 GMT https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795621#M139348 SamandKatie 2024-10-23T21:20:33Z Re: I keep getting an error message on Sky Go saying the app is unable to connect to the stream. https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795631#M139349 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3152847">@SamandKatie</a>&nbsp;</P> <P>Are you using anything like a VPN because if so it will need to be disabled ?</P> Wed, 23 Oct 2024 21:27:30 GMT https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795631#M139349 caesarome 2024-10-23T21:27:30Z Re: I keep getting an error message on Sky Go saying the app is unable to connect to the stream. https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795639#M139350 <P>Thank you, although not using a VPN, I am on an establishment's secured Wi-Fi. I've now turned Wi-Fi off and used 4G which has allowed me access to view and download programmes.</P><P>&nbsp;</P><P>That explains the issue from my limited knowledge of this stuff. Really appreciate the help and sorry to have wasted anyone's time or bandwidth!</P> Wed, 23 Oct 2024 21:36:36 GMT https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795639#M139350 SamandKatie 2024-10-23T21:36:36Z Re: I keep getting an error message on Sky Go saying the app is unable to connect to the stream. https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795649#M139352 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3152847">@SamandKatie</a>&nbsp;wrote:<BR /> <P>That explains the issue from my limited knowledge of this stuff. Really appreciate the help and sorry to have wasted anyone's time or bandwidth!</P> <HR /></BLOCKQUOTE> <P>Glad you have it working&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3152847">@SamandKatie</a>&nbsp;and no need to apologise&nbsp;!</P> Wed, 23 Oct 2024 21:50:54 GMT https://helpforum.sky.com/t5/Sky-Go/I-keep-getting-an-error-message-on-Sky-Go-saying-the-app-is-unable-to-connect-to-the-stream/m-p/4795649#M139352 caesarome 2024-10-23T21:50:54Z