topic Re: My MacBook will not register as a device in Sky Go in Sky Go

My MacBook will not register as a device in Sky Go

Pedro114 — Sat, 19 Oct 2024 12:14:23 GMT

I downloaded a number of programmes recorded on my Sky Q box to my MacBook to watch whilst on holiday. When I tried to watch them on holiday I got a message that I needed to be connected to my Sky Q box (if I was at home, I wouldn't need to watch on my Mac).

I checked my devices and my Mac is not listed, although my iPad and iPhone are.

Since returning home I have attempted to authorise my Mac without success. Can anyone suggest a solution?

Re: My MacBook will not register as a device in Sky Go

caesarome — Sat, 19 Oct 2024 12:26:54 GMT

@Pedro114

Noe you are back in the UK what is happening when you go to watch live TV ?

Re: My MacBook will not register as a device in Sky Go

delphine68 — Sat, 19 Oct 2024 13:03:08 GMT

Same problem here; macpro won't connect anymore to the sky q box. can't access the channels I'm paying for and can't access my recordings; Sky unable to help.

Re: My MacBook will not register as a device in Sky Go

Pedro114 — Sat, 19 Oct 2024 16:38:54 GMT

I can watch some channels, but only those that don't require a code. It won't accept my code and when I reset it, it still doesn't work.

Re: My MacBook will not register as a device in Sky Go

Pedro114 — Sat, 19 Oct 2024 16:42:10 GMT

My MacBook is still not included in my list of devices

Re: My MacBook will not register as a device in Sky Go

caesarome — Sat, 19 Oct 2024 18:29:17 GMT

@Pedro114 wrote:

I can watch some channels, but only those that don't require a code. It won't accept my code and when I reset it, it still doesn't work.

@Pedro114

Do you mean a pin, if the Sky Go app is not connected to a Sky Q box then the pin for it can be reset here:

https://www.sky.com/manage/tv/manage-devices/change-pin

Re: My MacBook will not register as a device in Sky Go

Pedro114 — Sun, 20 Oct 2024 15:53:58 GMT

Thanks for trying to help, I have already changed the PIN many times, but it isn't recognised when I enter it on my Mac in the Sky Go app.

Re: My MacBook will not register as a device in Sky Go

caesarome — Sun, 20 Oct 2024 16:06:08 GMT

Are you changing the pin in the correct place as it is quite easy to in error change the pin for a Sky Q box in error.

Re: My MacBook will not register as a device in Sky Go

Pedro114 — Sun, 20 Oct 2024 16:15:25 GMT

Yes, I'm changing it in the correct place, but it's still not recognised