topic Re: Unable to access Sky Q recordings in Sky Go

Unable to access Sky Q recordings

SteveF — Mon, 14 Oct 2024 12:58:44 GMT

Since upgrading to Sky Fibre last month I am receiving a message on my IPAD when running Sky Go that says 'To connect to this box you need to upgrade your subscription to include Sky Q Multiscreen'.

I am at home connected to the same WiFi as the Sky boxes.

I have attempted deleting and redownloading the app on the iPad- but now the recordings section has disappeared off the in app menu all together!

How can I correct this so that I can access recordings on my Sky Go app?

Re: Unable to access Sky Q recordings

caesarome — Mon, 14 Oct 2024 15:09:30 GMT

Have you tried getting the device the app is installed on to disconnect from

your Wi-Fi connection then to search for all available Wi-Fi connections then connect to yours again ?

Re: Unable to access Sky Q recordings

SteveF — Mon, 14 Oct 2024 17:48:02 GMT

Hi. Yes. Done that. Everything is on the same SSID.

Having read further other q&a I think I need sky multiroom at £15 per month. Which I don't need any more miniq boxes and £190 pa is too much just to watch recordings on my ipad.

Unless there is some other way?

Re: Unable to access Sky Q recordings

caesarome — Mon, 14 Oct 2024 18:27:12 GMT

@SteveF wrote:

Having read further other q&a I think I need sky multiroom at £15 per month. Which I don't need any more miniq boxes

@SteveF

That will be the issue, if you have just the main box then you will be unable to access your recordings without a multiscreen subscription.

Re: Unable to access Sky Q recordings

DavidSinger — Mon, 14 Oct 2024 22:46:59 GMT

I have multi room and Sky WiFi and it still says Sky Q box not found and BBC channels not showing on TV guide