topic Re: Sky go has stopped working on my ipad. Works fine on android phone. Ive removed and reloaded the in Sky Go

Sky go has stopped working on my ipad. Works fine on android phone. Ive removed and reloaded the app

Alantheyorkie — Sun, 06 Oct 2024 20:49:52 GMT

The problem started when I was away from home. I tried it on the WiFi and bouncing off my phone 4G, but neither worked.

Re: Sky go has stopped working on my ipad. Works fine on android phone. Ive removed and reloaded the

caesarome — Sun, 06 Oct 2024 21:12:03 GMT

Have you been abroad and what is happening when you go to use the Sky Go app ?

Re: Sky go has stopped working on my ipad. Works fine on android phone. Ive removed and reloaded the

Alantheyorkie — Mon, 07 Oct 2024 06:41:27 GMT

We haven't been abroad, just away from home in Northumberland. The app opens fine. When I choose a channel to watch, it tries to open it, then tries again, going to the relevant page with the big arrow in the middle and I get the error message that something went wrong and the device needs to be authorised. On the ipad I have removed and reloaded the sky go app. I can access My Sky on the ipad, and the ipad is on the list of devices I can use, along with my android phone and my PC.

Re: Sky go has stopped working on my ipad. Works fine on android phone. Ive removed and reloaded the

caesarome — Mon, 07 Oct 2024 08:33:32 GMT

Are you using a VPN because if so it will need disabling before you can use the Sky Go app.

Re: Sky go has stopped working on my ipad. Works fine on android phone. Ive removed and reloaded the

Alantheyorkie — Mon, 07 Oct 2024 08:58:15 GMT

That has worked. Thanks so much for your help. Such an easy solution in the end. I'm surprised that didn't come up as a suggestion on any searches I did.