topic Re: Sky Go - PC - buffering in Sky Go

Sky Go - PC - buffering

headshotharry — Thu, 22 Aug 2024 14:50:20 GMT

Sky Go constantly buffers when used on my PC to watch live sport.

It is getting beyond infuriating now.

Mostly infuriating, because it has never buffered once when the feed switches to adverts. Maybe a co-incidence? But given there are adverts (when streaming live golf) every 10 minutes or so, which last for 10 minutes themselves, you'd imagine the same thing to happen.

Honestly, the service is really begining to get me down. It seems to be scrimping on all the bits that it used to be good at, and now whenever you try to get some support from Sky, blame is chucked elsewhere and stated as outside of Sky's control (must be the network or computer).

For further info:
my internet is 900 down, 300 up

my wifi is delivered by multiple Unifi U6 Pro access points, which are ethernet cabled via cat 6 back to the primary router

The PC which I use Sky Go on is ethernet cabled back to the router via cat6

I can stream all other services (Netflix, Prime, Disney), uninterupted, with no degredation

I work from home, some devices are wifi, some ethernet - no service issues.

I've also messed with QoS, DNS and wifi profiling to maximise / minimise the connectivity back to the PC with SkyGo - no change

To rule the above outThe same issue happens when using an alternative computer (for info: a Microsoft Surface Book 2 - i7, 16gb memory, Nvidia) with Sky Go installed - the service quality sucks as above.

Grrrr.

Re: Sky Go - PC - buffering

shakka — Sun, 06 Oct 2024 14:09:59 GMT

same sky arnt bothered either

Re: Sky Go - PC - buffering

shakka — Sun, 06 Oct 2024 15:26:23 GMT

this just fixed mine https://youtu.be/tQRQg0wzaFY?si=NWJbYlWpGG0AZOPr

Re: Sky Go - PC - buffering

gorlan50 — Sat, 19 Oct 2024 18:32:07 GMT

Mine too, thanks Shakka

Re: Sky Go - PC - buffering

gorlan50 — Sat, 26 Oct 2024 20:27:15 GMT

Knackers the music channels though. You need the box connection to get them. Reconnecting brings back the buffering - really annoying

Re: Sky Go - PC - buffering

pheelchrome — Sat, 23 Nov 2024 19:58:09 GMT

Worked Fist time and perfect! What are sky doing to F it up?

Re: Sky Go - PC - buffering

terferger — Mon, 25 Nov 2024 18:31:56 GMT

This has been going on for years. By default, Sky Go connects to the Q box - and, when that's on, it buffers on live TV. Turn it off, it doesn't - but then some channels aren't available, you can't watch recorded programmes on the box etc. I first tried to get it resolved at least two years ago. I bought a new Win 11 PC a year ago, have wired high-speed ethernet to it from the router, the first thing I installed on it was Sky Go and it STILL did it. Sky have never addressed it and I've come to the conclusion that they don't know how to.

I suspect it's tied up with all the security crap they implement to stop you copying crap on a PC etc. It's very poor of them. But, then again, there're lots of aspects of Sky Go that don't work* quite right and they've never fixed them either, despite me regularly reporting them through their 'suggest improvements' bit of the app. So, perhaps they just CBA.

* eg the app doesn't remember its location of state when re-opened. Standard Windows convention. There are others.

Re: Sky Go - PC - buffering

Shezz1 — Sun, 17 Aug 2025 14:51:47 GMT

doesn't exactly fill me with confidence with Sky's move to Sky Glass - not touching that with a barge pole.