topic Sky Go query in Sky Go

Sky Go query

BladeRiderNI — Fri, 04 Oct 2024 07:27:05 GMT

Just received my Sky Q viewing card and it states on the welcome letter that I can download and use Sky Go immediately while I wait on my installation.

I have tried on my Mac and iPhone but I get a pop up saying I don't have permission to log in to the server.

Can anyone advise?

Moderator note: Amended title to better reflect query

Re: Got my Sky viewing card.

caesarome — Thu, 03 Oct 2024 18:53:25 GMT

@BladeRiderNI

So on your iphone after you have logged in you then see that message ?

Re: Got my Sky viewing card.

BladeRiderNI — Thu, 03 Oct 2024 19:40:17 GMT

Hi, I get this message on any device I try and it takes me back to the sign in page.

Re: Got my Sky viewing card.

caesarome — Thu, 03 Oct 2024 21:19:54 GMT

You are not using anything like a VPN are you ?

Re: Got my Sky viewing card.

BladeRiderNI — Thu, 03 Oct 2024 21:46:53 GMT

No VPN.

Was able to sign in on the app on Apple TV box but no matter what I select, it won't play.

Beginning to think Sky are just teasing me after luring me away from Virgin after 14 years 😂

Re: Got my Sky viewing card.

caesarome — Thu, 03 Oct 2024 21:50:05 GMT

@BladeRiderNI

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Got my Sky viewing card.

BladeRiderNI — Thu, 03 Oct 2024 22:02:58 GMT

I appreciate your help, many thanks.

Re: Got my Sky viewing card.

Mr+Flibbles+86 — Fri, 04 Oct 2024 07:59:50 GMT

Thanks for escalating this. We’ve sent an invite to @BladeRiderNI to chat.